This place has an amazing location, but it is sad to say you DON'T get your moneys worth. We really expected it to be an amazing experience given what they charge, comparable to other luxury hotels, but it wasn't. I have to say, it wasn't all bad, but still there is so many areas of opportunity and things to be improved in order to call this property a luxury experience. Upon arrival, we were not informed of any of the amenities or activities offered at the hotel nor get any help getting to our room. While walking to our room it really seemed as a ghost town, very run down, lamps and fountains not working as well as junk all over the property and no one to fix it or put back into place. The furniture at the patios, gardens and terraces was very dirty and misplaced. Our room was very nice, had some coffee mugs left at the table as gifts and complementary coffee and tee. Once we got settled in, we went to the bar to have a drink at the patio, but there were no waiters at the bar. We went to the restaurant to ask for help, only to find a single waitress who told us she was the only one working at the hotel that night. The bar was full with dirty cups, glasses and bottles as there was no one helping the single waitress that night. Have to say, dinner was excellent, they have an amazing chef. After dinner we sat at our porche but the light were broken, so we literally brought the lamp from inside tO have some light outside. We were disappointed when our bed sheets tore in the middle of the night. That has never ever happened to me. As well as the towels left by housekeeping to dry on top of the bed frame. Overall, our experience was very disappointing. We really felt ripped off. And the worst thing is, we received a survey from the hotel regarding our stay. When they replied we asked for some kind of refund or compensation, only to be completely ignored after sending various emails. So there you go as far costumer service. NADA! Honestly, they should bring their star rating and prices down and avoid customers being disappointed.
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