Sowell Family Valfrejus

This hotel is a rip-off! We paid a fortune for the all inclusive package, but the food was terrible and barely eatable. The free bar was a joke, as they only offered cheap drinks and no service. We had to wait for ages to get a glass of water, let alone a cocktail. The worst part was when we found a rat in our room, running around and nibbling on our belongings. It was disgusting and frightening, especially for our baby who was sleeping in a cri We tried to contact the staff, but there was no one to help us. We spent the night awake and terrified, hoping the rat would not attack us. The next day, we checked out immediately and demanded a refund. The woman in the reception apologised and said they would compensate us if we kept quiet about the incident. But it was a lie, as we never received any money or communication from them. They ignored our calls and emails, and acted as if nothing happened. This hotel is a nightmare! Do not waste your money and time here! You will regret it!

If I could give zero stars, I would! My family and I stayed here this summer, but one night we discovered a rat in our room!!! We tried to find the staff, but nobody was at the reception desk until next morning. We did not dare to sleep since it almost bit our baby! We decided to check out the next morning and find another place for the rest of our vacation. The hotel apologised and promised us compensation in return for our silence. But we have not received the money and now we are being ghosted and ignored by the hotel. Worst experience ever! I will NOT recommend this place!!!

Staff were marvellous once we had got past the reception desk where there was rather a language barrier. Reception staff usually speak better English!! A particular mention for Amandine, Bertille, Katherine and the bar-man. They were all super-friendly, caring, helpful, nice to chat with. The food was fantastic, great variety and well prepared. Buffet style, and a noisy dining room, but great value for money. Bedrooms are basic but ok, and the bar area ran out of seats. The pool area needs a re-vamp. But otherwise, fantastic place and great value.

We had 4 nights all inclusive in this hotel and was fantastic. Staff in hotel very friendly and kind, food was amazing. Very nice and modern place. Strongly recommending sowell. Thank you very much for nice holiday!

A lovely hotel and welcoming staff! A generous offer to spend a few days in "all-inclusive" and relax at the bar or in the pool after a day of skiing. Notice to the future visitors: you can reach the "eggs" by going up the road on 200 m to join and go down the slope: much easier and faster than the stairs.

Bonjour, nous venons de passer un séjour à Valfréjus du 26 décembre au 2 janvier 2025. Nous sommes clients chez Sowell depuis 2020 avec une quinzaine de séjours effectués (dont un à Valfréjus fin 2022) sans aucun problème et aucune réclamation, nous avons toujours été ravis de nos séjours. Par contre lors de de notre dernier séjour à Valfréjus cette année, nous avons été très déçus , surtout par l'attitude de la directrice. Nous n'avons pas reconnu l'ambiance et la convivialité habituelle de Sowell. De nombreux problèmes techniques, tels que manque d'eau chaude, piscine fermée, bar fermé l'après-midi, un personnel stressé et surmené nous ont particulièrement marqués . Et pour le comble, quand on ose se plaindre, on est pris de haut avec un total manque de respect et aucune écoute. De plus , pour la soirée du réveillon du 31 décembre (journée qui nous est facturée beaucoup plus chère), aucune animation, aucun plus au niveau du bar, sauf le repas très bien, alors qu'il y a 2 ans (31 décembre 2022), le directeur lui-même avait assuré le rôle de D-J pour une soirée dansante et il y avait du champagne à volonté jusqu'à minuit. Nous avons très surpris que la directrice n'a rien prévu, à part le repas.