Palazzo BelVedere

We had a wonderful stay at Palazzo BelVedere. We were well taken care of from the moment we arrived by Oksana and that continued throughout our stay. The hotel itself is beautiful and I really enjoyed the aesthetic touches throughout that combined mid-century modern, art-deco, nouveaux, and a nod to the hotel's ecological conscience and focus on wellbeing. Our room was very nice, clean, and comfortable and provided great views over the foliage and up to Montecatini Alto. Housekeeping was great in the room and the Spa was also very well looked after. We were really able to relax and unwind after hard days of sightseeing :-) We ate incredibly well too. Breakfast was really nice and snacks are provided during the day, but Aperitivi and Dinner is something you don't want to miss! It is generous, thoughtful, and well executed. We ate 3 of our 4 meals in Tuscany here and honestly wish we had the 4th here too. Mahmoud and the rest of the staff in the restaurant and bar are excellent and we'll hopefully greet the entire team as friends on our next stay!

We’re so glad we switched our booking to Palazzo Belvedere! The front desk staff went above and beyond to find us a room last-minute, and their helpfulness set a great tone for the stay. The rooms were very clean, comfortable, and well-appointed, although some noise from the bathrooms was noticeable—nothing that disrupted our experience. While the dining service didn’t quite have that polished 5-star touch, it was still good, and the overall service from the staff was attentive and welcoming. We’d happily return to Palazzo Belvedere for the excellent value, comfort, and genuine hospitality. Lastly the SPA / Pool area was very well maintained and very relaxing

We booked a junior suite and were upgraded, which was wonderful. On reaching the room, a manager was just leaving and said she was checking it was ready for us. However, we found a dirty towel beside the bath, dust and hair from the previous guests, dirty spoons and a general lack of cleanliness. The room was re-cleaned and we got on with our stay. Evening dinner in the soulless restaurant wasn’t great - over-salted and tough (not al dente!) pasta. The following day we asked for an iron and ironing board, which was denied on ‘security grounds’. When challenged, we were told that housekeeping will iron for us, but the prices were crazy. We also tried to turn the room heating on (it was 7 degrees outside) and were told this was not possible as the municipality would not allow it. Instead they sent us a mobile heater that didn’t work. Breakfasts were ok, although I was put off by the service staff using bare hands to arrange food at the buffet table. The staff were generally friendly but it didn’t make up for the lack of attention to detail, direction or quality. I booked through a third party for just over half the price that the hotel offered - I am glad I shopped around. This is not a five star hotel even though advertise as such and they charge for five star quality. We were massively unimpressed.

No dinner available on the first night due to a private booking of only 20. I was told I should have booked No breakfast available in the breakfast room due to a large Jewish event , we were ushered to small seating area with limited choice No bar - was told if we wanted a drink they would make it and bring it to us Staff crashed into room one afternoon then left A soulless depressing hotel with no atmosphere Nowhere near a 5 star and couldn’t wait to leave

I was quite surprised (to the negative) by this hotel. Based on the website, the listing on Mr & Mrs Smith, and the nature of it being a 5 star hotel, I expected a little bit more. It was overall quite random, and in a very random location. Perhaps we didn’t use it correctly given it’s a wellness resort of sorts but I found it all very bland and underwhelming. We arrived on a Thursday through Sunday and felt no vibe or atmosphere in the restaurant, gardens, wet area and it all felt a bit desolate in all honesty. The lobby is almost non existent, a sparse area not used particularly well and the reception area a lonely desk and a seat off to the side and not a very welcoming space. Again, perhaps we were hoping for a different vibe but perhaps not to be expected at a wellness resort. We found the pool and spa area a bit outdated and the outdoor pool area was very sheltered and no where to lay in the sun. We’d booked a studio suite on the 4th floor which was spacious and nice but lacked any character/warmth and was quite dark with small windows. We had a lovely dinner meal from the restaurant that we ate in our rooms due to having our baby with us. I ordered the ravioli and there were only 6 ravioli in the plate which I was a little bemused by although it was tasty! Very tiny portions. Alas, the staff were lovely and very helpful and accommodating, unfortunately the hotel overall was disappointing and sadly we won’t be coming back.