Belia
18 lutego 2024 r.
The stay at this property has been less than pleasing. I became a bit concerned driving up to the hotel as it was a VERY sketchy area and for 3 women traveling, that's concerning. From the minute I checked in, it was one disappointing moment after another. First, when I checked in, I was informed that the hot tub was out of season. That was the MAIN reason I selected this hotel over others and was willing to pay a little extra. Nowhere on the site description did it indicate that the hot tub would be out of season.In addition to that, they rang my debit card for over $100 MORE than the rate I was quoted from Travelocity.
I had to bring it to her attention immediately and at first she didn't believe me but regardless she said to come to her when we check out and she would take care of it. She was very apologetic and explained it was a new system and said she would take care of it AFTER we checkout because she didn't want to take any chances of messing it up again. Our AC/Heater didn't work right and we were not able to switch rooms. The ice machine was broken as well. The ice machine wasn't that big of a deal but it was just one more perk that wasn't available. Normally, we are pleased with La Quinta, but unfortunately this location was not up to par.
Przetłumacz