Richard
28 stycznia 2024 r.
We arrived after a 10 hour drive. The doors to the lobby were locked. After driving around to look for another entrance, I knocked on the door for 10 minutes, with no answer. Just as I was finding a phone number to call, someone appeared in the lobby and walked to the door and opened the door. It turned out that this was another guest. After walking in, there was nobody at the front desk. I rang the service bell repeatedly, and a worker finally came out. It should not take 20 minutes to get into a hotel that I had reserved. I can understand locking the door for safety reasons, but why was nobody monitoring the door? Not the way I wanted to end a long day of traveling. The mattresses felt like sleeping on cardboard. The pillows were very comfortable, to their credit.
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