DoubleTree by Hilton Mt. Vernon

This area is very run down and that includes the hotel. We booked our stay through ******* so when we arrived to find our room with a “balcony” was really a room with a door with bars on the other side (no step out) we questioned the staff but they said they couldn’t help us because they didn’t have any free rooms with balconies. We asked if they could give us a restaurant credit and they told us we had to talk to ******* and they couldn’t help us. The room had no fridge (where it was supposed to have) and the phone didn’t work (no dial tone). They put us in an alternate room that didn’t have a balcony or door to the outside. Additionally, the vent in the shower was caked with dust and the floor of the shower was covered in mildew. Thankfully we only had to stay for one night.

The lobby was nice and clean when I entered to check in. Didn’t have any issues the young lady at the front desk was very pleasant. She provided me with my room cards, complimentary breakfast tickets, and warm cookies; which were delicious by the way! I got upstairs to my room and when I entered the room the bed was lumpy like the sheets hadn’t been changed. So I moved the covers back and checked the bed one bed was messier than the other as far as how tight the sheets were on the bed. Then I set my bags down and went into the bathroom, there was dried piss all over the toilet seat, the shower floor was dirty the mirrors were nasty. I tried to call down to the front desk and the phone didn’t work so I had to go down to talk to the young lady. I showed her the picture of the seat alone and she switched my room and made my rate $120. I go back upstairs and the room is directly next door I entered the room and went into the bathroom and what is it? The the bathroom is not clean, hair dust and whatever else collects on the material seats not clean at all. Spider webs in the shower. I drove all the way from Chicago for 4 hours and had a prison visit for 4 hours. I just wanted to shower comfortably and get some rest. Instead I was cleaning the bathroom for my comfort. $ 120 a night Motel 6 is cleaner than that. It was totally unacceptable and unfortunate of an experience. Not sure if you have to be a Hilton Honors Member to get a clean room but that was totally unfortunate

We checked in late and the front desk lady was so kind and accommodating. The room was clean, the bed was comfortable and the breakfast was one of the best hotel breakfasts I’ve had. I would definitely stay here again!

This place was wonderful, from the staff to the room, excellence all around.

Staff was friendly, pool was clean, hot tub was hot, room was clean

Every thing was fine. we were traveling at the time. we re-booked at this same place a week later on our way back north.

Our stay was good however, never advised about housekeeping coming in only every fourth day. It would have been nice to come back to beds made, fresh towels, and trash emptied. I had to see out towels daily.

First time at this Double Tree. I found it on the expensive side for what we stayed in room wise. The remote to the tv disnt work, getting into the mini fridge was a fight. Shower could have had more pressure and the bathroom definitely needed more light to shave and get ready. We didnt call the desk, we were tired from traveling and just needed rest. Also the road noise from the interstate was terrible. And housekeeping knocked on our door at 0830 to clean just because we disnt have the sign on the door. Check out was 11.

Whenever, I visit family in Mount Vernon I always stay at tge Double Tree mainly because of the pool size. This time my stay was horrible. I was in room 504, the heating unit didn't work and I froze every night even with a extra cover. The refrigerator never got cold for my beverages. I had to flush the toilet twice even if I peed. And the door never fully opened or closed without making loud announcement to everyone on the floor.