Hawaii Volcano House

１２月２３日から2泊しました。昼間、ディナーの時間はレストラン利用で客が多勢いましたが、部屋は静かでした。エントランスのリビングの暖炉の前のリクライニングチェアーでウェルカムドリンク&クッキーをいただきました。とても雰囲気が良く暖かいです。モーニングビュッフェは宿泊者は18ドルで食べられます。　 オーダーして作ってくれるオムレツ、ワッフル、フレッシュフルーツ、そしてコーヒー。 キラウエア火山を目の前に頂く朝食は素晴らしいです。今回3度目の宿泊ですが、また泊まりたいと思えるホテルです。

위치가 정말 좋아요. 식당 맛은 평범한데 가성비로 괜찮은듯요

We stayed here as a family with our 10 year old son while exploring Volcano National Park. We had a great stay. The room was what we expected and met our needs. Note there are no tvs in the room, but there is free WiFi so kids can still stream everything on their devices. Looking out your window at the crater is unbelievable and truly a unique experience. We ate breakfast at the hotel each morning. It’s a buffet with tasty options including fresh baked items (the fresh blueberry scones had just come out of the oven and were still warm!). Note there is a discount for breakfast for hotel guests. We found the price quite fair for a hotel buffet. For us, having the hotel as a home base for exploring was perfect. It allowed us to explore and then come back for breaks before heading back out. Staff were all very friendly as well.

The view from Volcano House is magnificent. The food at the restaurants there is excellent. The lobby is nicely cooled by cross ventilation. One thing to keep in mind. If you stay there on a sunny day (we stayed there 2 nights), and if you have a room that faces the Caldera, it will also face a blazing afternoon sun. There is NO air conditioning, and you have to close the curtains in the room in the afternoon to keep out the blazing sun, so there is no air moving. It gets extremely hot in the caldera facing rooms in the afternoon, and it stays warm all night long. Very warm. We were on the ground-level floor, so we didn't feel comfortable leaving the window (actually a sliding door with a window in it) open all night. I think the 2nd floor rooms that don't face the caldera would be fine because they wouldn't get the afternoon solar heating and you could leave the window open at night if desired.

Upon arrival, there was no elevator up to our rooms so we had to lug our cases up the outside fire escape stairs in the pouring rain. We’d been travelling around for 3 weeks so had many heavy cases. Rooms were very basic and had not moved on in the last 70 years. Restaurant was described as ‘a la carte’ dining, but was definitely far from it. Food was mediocre at best and there was a very limited menu. Breakfast was very sparse and nothing really labelled well. Just said ‘fruit’ or ‘bread’ but didn’t tell you what flavours or specify more. Cold showers due to maintenance error of the pipe work the previous day and one shower just completely stopped working after 5 minutes of it running. This was allegedly sorted when mentioned to reception (it wasn’t and we had to ask again the next day) however, maintanence had left muddy footprints on floor and bathroom mat which then had to be cleaned up by us. We left the muddy towels out to be changed by house keeping, who never turned up. Then had to go down to reception at 11pm to ask for clean towels to be able to shower. When we got back from our day out, the room hadn’t been serviced at all again (didn’t come into our rooms at all the whole stay) even though we were asked on check in if we wanted a daily service and we said yes. We also come back to find that maintenance had relieved themselves in our toilet and had left it in a complete mess, with urine all around the seat and on the floor. We then had to go down to reception once again who advised us that housekeeping had gone home as it was 10pm but she would come up and clean it for us. Staff were polite but there were no real apologies for anything. Not that we would’ve wanted it but there was no offer of any kind of compensation for this and it was a pretty inexcusable complaint. We felt violated that our room had been used when we weren’t there and wondered what else they could’ve done that we hadn’t noticed. They also took $250 from our account without informing us and when questioned just said ‘oh, no idea what that’s for’ and refunded it. Curious to know if they would’ve kept it if we hadn’t have questioned it. We also had to pay $30 to even get into volcano park to our hotel, which seems steep, surely if you’re staying in the hotel you should get a pass to be able to get to it without paying the fee. Overall it was a place to sleep, the beds were comfortable and staff were polite but that’s all the positives there were. We definitely won’t be returning and would strongly suggest avoiding it if you don’t want staff coming into your room/bathroom and using it as if it were their own place.

As in many park hotels, the rooms are on the small side, especially the bathroom and shower. But you are right next to the main attraction. The staff here was extremely helpful, even letting us have 3 luggage racks to better manage our space. You can't beat the view!