Club Emerald

It was nice resort .. just some mosquito in the room .. overall it’s good

The room is not clean, the hotel looks very old.

The bedsheet was torn at some places. The morning breakfast had some stale food. The chocolate cake and crossaint were hard as it was made some days back. Did not have a good experience

Clean rooms and good space! there is a foul smell whenever you enter the room. Rest is good in terms of stay

Though it was a very short stay but lot of things were missing, not as per mark. Service staff was ok but there is a lot of scope of improvement

Rooms were spacious, neat and clean. Food in the restaurant was good. Staff was polite and helpful. Excellent stay.

I enjoyed my stay at the property. Staff are courteous and helpful. However property requires an urgent maintenance work.

Excellent stay, very neat and clean, spacious rooms, nice staff, very reasonable, very convenient location

The 2nd time we stayed there; the first time was just after opening in 2018, and some of the shortcomings looked like teething pains. Now however most of the shortcomings, like the disorganised (but lovely and big) pool and chaotic WiFi connection and instructions, look structural. Too bad for the hotel, it’s maybe a decent 2 to 3 star place with a location (close to the city expressway) that is useful for some visits. Can’t judge the breakfast as we stayed only half a day. Spacious rooms and good bathroom. We booked last-minute over a bad WiFi connection @Agoda, and at the end noticed that by mistake, not clear whose, we had booked and paid for 2 nights not 1. Seemed easy enough to fix, so we told immediately upon check-in one hour later. Answer of the reception ‘sorry we cannot change, this was a nonrefundable rate, you need to contact Agoda.’ Which we did after returning home. Agoda was helpful, said that ‘It could also be a mistake on their booking website, we will contact the hotel, if they allow the correction we will refund 1 night’. Shortly thereafter sadly they came back with ‘the hotel said it was nonrefundable, unless you have legal proof that Agoda site was wrong no refund sir & madam’. Don’t tell me that the reception when we complained did NOT know that it was with them, not Agoda, that the decision lies. So next to stealing our undeserved money they deliberately lied to us upon check-in to avoid a discussion on the spot. No guessing whether we’ll ever stay again there on our next Chembur visits...