Kayla
25 marca 2024 r.
We checked in 3/18/24. This hotel was seemingly perfect (and clean!)… until we saw a bed bug crawling in our room (120).
When we approached the receptionist with evidence and asked for a cancellation and full refund, we were met with hostility and half answers. When she managed to get the supervisor (Bonnie) on the phone, they laughed at us and accused us of bringing them in ourselves. I have never seen such unprofessional behavior from hotel staff in my life, especially pertaining to such a serious matter.
From what I was able to gather while they weren’t gaslighting us and giving vague answers:
1. I was only able to be refunded for two days of my stay.
2. Someone from Wyndham would be coming in the following day of our departure to gather evidence of an infestation, and that would determine if I get the full refund.
I never received any indication a case had been opened, and I had to send my own report in to Wyndham’s customer support.
Top it all off with the receptionist calling our room at 11:49 to tell us we had to be out by 12 for checkout inspection (she conveniently didn’t tell us this at the front desk), causing us to have to leave behind multiple items we were going to throw away because they were no longer safe to bring home.
I received a call from them an hour after we had left to confirm throwing away the items we left behind. I suspect they didn’t file a case at all, “cleaned” the room, and another unsuspecting patron may be staying there as I type this.
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