Verified traveler
3 marca 2024 r.
My wife has an auto immune disease and we had to cancel our trip a few days prior. Despite the hotel not being sold out for that night, and after trying a few times to cancel the reservation, the Hyatt refused to refund our trip and charged us a cancellation fee. I totally understand people abusing this, but I'd think for a health condition they should be more lenient instead of profiting from my misfortune. I would just caution anyone in staying there to keep this in mind that they are very strict with their cancellation policy.
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