Hotel Resol Trinity Naha

It’s a new hotel next to monorail station. The room is clean and tidy. They serve the breakfast which is nice. The coffee shop is very stylish and good to spend time for reading and relaxing when taking coffee there. The public bath is provided which is good for muscle relaxation after a day long outside.

The hotel can be found easily around the metro station and bus Terminus where there are convenience stores and there are also some restaurants and shops but close at 8:00pm. It is safe along even arrive hotel at night. Hotel staff are nice and some are very helpful. Room layout and service are fair. Checkin and checkout process are fast. Breakfast is not bad.

Opposite the Naha bus terminus. Convenient to and from the airport but when you come from the airport, the hotel is on the other side and you need to use the foot bridge- so a bit tired and trouble and the main entrance is in the alley not on the main street. Part of the lobby/restaurant can be used by guests from 3pm to 9pm with juices/coffee served (self service). As now the normal rule in Japan business hotel, basic toiletries, tea bags and coffee are provided in the front desk and not in the room.

We were here to visit the city and also to do the Okinawa marathon. The location is probably the biggest issue. But if you rented a car this shouldn’t be a problem as parking is easily accessible and provided at a fee. Also the coffee shop is great

I booked the hotel as the base for my solo Okinawa trip after a great stay at its Kyoto branch. Firstly, the pros: great location. 5-min walk from Asahibashi Monorail Station, 3-min walk to Tourist Visitor Centre and Naha Bus Terminal, 13-min walk to Kokusai-dori made it convenient for city sights, dining and souvenirs, bus daytrips and boat tours. Interior lobby, rooms and 13F public bath lounge seemed new and decorated in soothing natural tones, giving the hotel an island resort feel. Having said that, several major cons make me not wish to stay here again: 1) Hotel reception staff can be more welcoming. They declined me room entry at 130pm (which is typical in Japan) but they did so without offering help to store my luggage upon arrival or deliver it to my room by the time I return for check-in. They also declined my river view room request, citing the category I booked only has city view. Later, I found out on my own that only twin or triple rooms offer the river view. I was not expecting an automatic upgrade, but it would be nice if I had been offered a clear explanation on room categories or a change to river view room (even if I have to pay extra). I felt disadvantaged as a solo traveller. Also, staff are easily nervous when interacting with international guests and could not really handle simple questions in English, like whether there is a public bath, is it open to all guests, or how guests can pay for additional breakfast during their stay. I also observed them struggling to understand a request in English from two foreign guests who wished to borrow a luggage weight scale. Two senior staff members came out to help the reception staff, but all three still took a while to understand the request. 2) I was queueing behind the same foreign guests to raise urgent feedback regarding loud banging noises made by the 10F Smoking Room door directly above my room (Room 913). Meanwhile, 2 local Japanese guests arrived at the reception. I observed one male staff member ignore me and asked them to approach the counter instead. I nearly walked up to them but I held myself back. It was my first time being treated differently in all of Japan. This different treatment of guests added a seriously unpleasant feeling to my stay. 3) Not all room lights can be manually or motion-controlled. The light above the clothes rack is too bright and always on, even when the master switch is off. It was hard to fall asleep at night. The hotel should modify this room detail to ensure all guests can get a good night's rest. Will I stay here again? With the issues above and many other good hotels nearby, most likely not. The hotel decor may be warm and inviting, but the staff inability to communicate effectively with all guests and make them comfortable makes for a cold stay.

easy to get around from hotel by bus or Yuirail.

Hotel is new,clean,location is convenient. There is a public bath on top of the building, good to relax after an entire day of journey

Situated in a convenient location, only 5 minutes away from Naha Bus Terminal. Department store is also nearby so definitely a recommendation!

Poor staff service, we arrived at 11:00 pm and it was raining outside and my kid and I were in a mess with 3 big luggage yet NO staff would come to give me a hand! Poor eng communication as well. We couldn’t enter the carpark and we were told that the carpark was full …… I was speechless, shouldn’t it be a common sense that there should be staff waiting at the carpark to serve new customers when they check in? The front desk girl is not polite and didn’t ask me if I need a parking lot The cleaning of the room is not very good, i can smell like “ toilet poo smell “ in the room n I guess the ventilation is not very good.