Golf View Hotel & Spa

We enjoyed every moment of our trip to Nairn. Bracing walks on the beach and back to the tranquil surroundings in the hotel with excellent service from friendly staff.

Our 2nd visit of 2024. We like this hotel a lot. Considering the cost, the quality of what you get is fantastic. The room is clean! Bed is comfy and once again clean. The bathroom is beautiful and spotless. The spa was great as it has fresh drinking water and clean towels available for use. So many hotels try and offer everything under the sun but miss the basics which this hotel hits right on the head. The breakfasts are fantastic. The restaurant is good. The bar menu is offered during the week, we had the ribeye and sirloin steaks both of which cooked very well, chips were to die for. Good pint of St Mungo’s to wash them down too. Considering we stayed Monday to Wednesday, the quality was there! The service was great, staff are polite and smartly dressed, nice touch!

Booked in to Golf View for a night away with my partner just before Christmas. The room was just lovely with a fantastic sea view. We used the spa in the early evening, which had a lovely ambient atmosphere and was very relaxing. There was also an outdoor hot tub overlooking the sea. The only downside was my locker didn't work and wouldn't open and had to wait 20 min in the changing room for a member of staff to come and open it. There was no-one manning the spa, so my partner had to get dressed and go to the main reception and they couldn't find anyone to come open it. Our meal and breakfast was lovely, but the service was poor. I've seen a couple of reviews on here commenting on the service letting things down, and this is completely true. When standing waiting for our table, numerous staff rushed past without even acknowledging us. I had also asked for tartar sauce with my fish but was almost finished by the time it arrived (and I'm not a particularly fast eater). The table beside us didn't get their drinks they ordered before their meal until they were finished. I could understand it if it was very busy, but it really wasn't... just seemed badly trained. I've been here a few times with family for either a meal or just coffee, and the service is never great and very slow. But the hotel it's self is lovely .. just a bit of staff training and i would have given 5 stars... but sometimes it's the service that can take away from your stay.

Lovely rooms, staying over Christmas period. Lots of positive things to say regarding room comfort and Spa areas. Downside....serving staff need training in hospitality. Some were ok, but most average. Menu was repeated with only 4 main course, no option to order anything off menu. Poor boxing day lunch...water, tasteless carrot soup and a sandwich. Dishes served luke warm, soup served then utensils ( soup spoon bought out after serving the soup). No water offered, rock hard rolls. I feel for the chef as they are let down by un-trained waiters. ( Younger generation) no idea how to make the customer feel like they are the paying customer, no idea how to serve or which side. Stayed here on a number of occassions and service has definately taken a slide. This must be down to management responsibility.

Positive : The hotel is very well located, with a sea view as advertised. Breakfast is very enjoyable and sufficiently generous. The dishes served at the restaurant are good. The free parking is an undeniable bonus in this popular seaside resort. Negative : The staff was rather indifferent and inattentive. The carpet in our room was gray, worn, and stained. However, the worst experience was at the "Hickory" restaurant: while the food was good, its operating system is utterly unfair and nonsensical! Firstly, the size of the dining area seems inadequate for the number of rooms in the hotel, as it is mandatory to make a reservation for both dinner and breakfast. For instance, when we arrived at the hotel at 5:00 p.m., the only available table for two was at 6:00 p.m.—no other options were available. Unfortunately, that’s not all! The restaurant offers set menus (2 or 3 courses) and an "à la carte" option; HOWEVER, if one diner chooses a set menu, the other CANNOT order from the "à la carte" menu, and vice versa, even if the number of courses is the same! It’s either "à la carte" for everyone or set menus for everyone! I have never encountered anything like this before! How do they manage tables of 3, 4, or 6 people? I requested to speak with either the hotel’s general manager or the restaurant manager, but neither was available or on-site. Instead, we were left with a waitress acting as a "supervisor," who could not deviate from the rule. Regardless of the quality of the food, such an organizational policy warrants a score of 0/20 or the lowest possible rating.

The spa facilities are every bit as good as the rooms, food and service in this hotel. Staff throughout the hotel are obviously very well trained and provide a friendly, professional service. Only minor negative is the firm pillows - a couple of softer ones would be good.