Hotele niedaleko Citadel of Namur, Namur

From the outset I have to say that at the Mercure hotel in Namur the food was fine and the staff wonderful. We arrived in Namur on a Sunday evening and parking was not easy to find. In the end we used the car park next to the hotel / ******, thankfully only half-price for hotel guests. That evening we eat in the hotel. My wife and myself had two courses, she had a starter and main and myself a main course and desert. The house red was very mediocre. Evidently the hotel, like many in the tourism / hospitality business, had a shortage of staff. Evidenced by the awkward silences of the diners as they looked pleadingly towards the serving hatch. We saw the video loop on holiday adverts at least six times. Make the adverts longer and or the service quicker. Just after the two-hour mark a spoon arrived. Some 10 minutes later it was accompanied by a rhubarb tartlet. A word of advice for the staff, please serve a tartlet with a spoon and a knife. The result of cutting the tartlet with a spoon results in two halves flying off in opposite directions. On a more serios note the excellent showers do need a non-slippery base. For all the criticism above we would stay again at the Mercure Namur. Everything else including TV stations was fine.

We booked this stay to celebrate our Anniversary. We choose the royal package so we could enjoy the wellness, dinner and breakfast all in one. I had emailed the hotel in advance that it was our anniversary and they said they usually don't provide extras with such occassions but they were willing to have a bottle of wine ready in the room. Unfortunately we never did receive that. Wellness was a nice addition to the package. Jacuzzi, sauna, infra red and showers. Good enough to use for an hour. Dinner was the high point of our evening. The dishes were delicious and nicely plated. 5 courses of amazing skill and flavor. I would come back soly to eat in this restaurant!!! Room was comfortable, clean and spacious. Everything your expect of a 4 star hotel. Mini bar, amenities etc The only reason I can't score this experience more then 3 stars is because of the breakfast. In my opnion (with experience staying in hotels over the world like USA, Canada, UK, Morocco, Lebanon etc) this was not a 4 star experience. The overall selection is very limited. The deli meats were only consisting of pork so we could not eat from it. Some salmon would have been a nice addition. I never in my whole life have had to fry, bake my own eggs in a 4 star hotel. This is one the weirdest things I have experienced. Me standing at a stove making my own eggs while paying well over 300 euro for a nights stay. You really need to up your game when it comes to breakfast. At least get a chef to provide nicely made omelets, scrambeld eggs etc. There are only 30 rooms so you could provide such an excellent standard if you put in the effort. The breakfast buffet area is also very dark and small. Kept bumping into people and let's not start about the very slow coffee machine. Overall the stay would have been perfect if we didn't have to check out with the experience of such a bad morning. Hopefully this is something you can improve on then it would be 5star

Fab 2 night stay. Lots of positives. Good sized room, comfortable bed and nice quiet air con. There’s plenty of parking and a cable car down to town running 10am to 6pm in summer. Food was a big plus. Evening menu is 3 course with 3 choices each course and an amuse bouche. We ate here 2 nights and tried 2/3 menu and all excellent. This is a regional hotel school and the young waiters are in training - loved them. On top of all above we thought was great value. Recommended.

I was looking for a Hotel close to the station, and i decided to give the B&B chain ago as i had not used them before. The Hotel is about 3 minutes walk from Namur station, caution they are undertaking alot of road works so the path is a little uneven. I was welcomed when i walked into the Hotel and checkin was very easy. The hotel use a code method for room access which is more environmental friendly than the plastic cards. The Hotel is very new and the interior is perfect and very clean, my room was on the 1st floor and the room was quiet and had a nice big shower. My sleep was perfect on the 2 evenings i stayed, Breakfast is very good with a hot and cold option and they have tea / coffee is always available. As a bonus if you dont need room service if you are staying for more than 1 day you get a free €5 voucher to use at the bar. I enjoyed my stay and i would certainly use again for future stays.

Very good reception staff, clean comfortable room, nice breakfast. It is opposite the train station but still nice and quiet. Convenient location. Namur is doing a lot of work to attract tourist such as improving the ' delta'area where the rivers meet, there's also the Citadel , cable car, plenty of bars etc. Station carpark is euro25 per night but the hotel has a special rate of euro 10. We enjoyed it - despite the junkies around the car park entrance

I presented myself with a valid hotel reservation via Wallonie Pass and the Accor website and tried to check in at the reception. The receptionist did not accept the Wallonie Pass as means of payment although it is clearly stated on the website. I quote the receptionist ‘I am not familiar with how to process your booking therefore I will not accept you’. On my request to call a manager, or anybody responsible, replied ‘it is not my problem, I am just a front desk employee,next please’, and he ignored me completely. I called Accor Reservations and Wallonie Pass, where I got from both sides confirmation that I should be accepted. Upon asking him to listen to Accor on my phone’s speaker, he turned his eyes away and left the front desk. I decided to stay in a more welcoming environment in another hotel acceptong the Pass Being a travel industry professional on a private trip, this behaviour is unacceptable, and I will review my company’s travel policy to avoid Accor where possible

Brilliant place. Free parking on site. Large, modern, clean room with comfortable bed and large shower. Friendly staff. Bar and restaurant. Outstanding breakfast, with lots of hot and cold options (including freshly squeezed orange juice, a pancake maker, and bakery-quality croissants and pain au chocolat). And just a couple of minutes from the motorway. At only EUR 106 incl. breakfast, this is a gem. Will definitely stay again.

My second stay. Quite convenient if we go by car to namur. A lot of furniture interior shop around (unexpected, but nice). 10 min to city center by car. There are a few bus from city with stop in front of hotel, but the frequency is like 1hr or more. Parking is great at the hotel. Room is good, chic and large. The bar is nice.

Très bel établissement d’extérieur, bel établissement d’intérieur, chambre sans extravagance . Nous avons voulu dîner le soir, 4 fois le serveur est passé devant nous sans nous adresser la parole pour nous installer. Nous sommes partis ailleurs. ATTENTION , la taxe de séjour à Namur et de deux euros à peine, 1,25 € d’après Internet, L’Hotel se permet de prendre une taxe sur la taxe de 4 euros par personne au lieu de 1,25€. ILLÉGAL ET ABUSÉ malgré que je leur fasse remarquer. Petit déjeuner correct, mais il ne vaut pas plus de 11 €, donc de 14 € est un peu abusé aussi.