Hilton Nanjing Riverside

【江河景房】 【動人夜景】 總體來説住的很舒服，房間乾淨周圍也很安靜睡覺很好睡

服務很周到，謝謝前台彭雅小姐姐～

服務很好，乾淨衞生 🧹衞生： 🧹衞生：

We had a phenomenal stay at the Hilton riverside, great facilities, lovely staff and divine breakfast. Definitely recommend individuals and families stay here.

Too bad I have only a very short stay at this hotel. Everything is fabulous except probably it’s a little far from restaurants and not walking distance to any convenient stores. I would love to come back to run along the canal. Just managed a short walk as it was freezing in the “park” across the road frm the hotel. Impressive views from the room too! 😍😍😍

Pros : - The main advantage of this hotel is the location near the river. It is very peaceful and the view is great. - Bedroom is OK and well equiped - The balcony with a view on the river is perfect at night. It would have been good to have a chair or something on the balcony... - Breakfast is good but not as good as other Hilton hotels i stayed in China. Cons : - Furniture and equipment are dated. A refresh of the hotel is urgently needed. - Air condition was not working. We put air-con at 20 degrees and it was much more hot inside the room than outside, even if it was more than 25 outside ! - Check-in took half and hour ! Hotel did a mistake and prepared 2 rooms for us, while we only booked 1 room. We had to get help from a Chinese friend to do the check-in. This is not acceptable for an international hotel. I chose this hotel because it is close to my relatives house, but it is far from Hilton standards. I will not come to this hotel anymore until a refresh is done. I prefer to stay in a better hotel and take taxi everyday. The price is similar to others hotels in Nanjing (Shangri-La, Hilton Nanjing...) that are much better.

Pros: A wonderful river view A spacious room Cons: The hotel is very old and tired and in urgent need of renovation. The check-in took ages because the front desk lady apparently saw a foreign passport for the first time. I was given a room without a bathtub despite my booking, luckily the front desk agreed to change it. There was no bathrobe, toothbrush etc for the child. Doormen didn't help with the car door nor with the luggage, they just stood there and watched (whatever for? ). The only thing this hotel has in common with 5 stars is its name.

This hotel never stops surprising me! The rooms are beautifully decorated, the facilities are advanced and the service attitude is excellent. Ideal for business trips and sightseeing.

1. I am satisfied with the hotel's facilities. - there was no mug in the room, so it was hard to put hot water 2. I used the hotel's restaurant and signed my name before coming out. The manager held me accountable on the hotel phone around 10 p.m. The reason is why I didn't pay immediately. I just followed the instructions of your hotel staff. Why hold the guest accountable? Why should a guest do what a hotel staff should do? What is the hotel's system? 3. I don't recommend this hotel