Brooke
30 listopada 2023 r.
First the good; love the lobby, the pool area was nice although we didn't get a chance to use it, beds were comfy, but pillows not so much and very flat. We loved the food we got from room service, it was so good. Having Shulas there was amazing.
The bad:
During checkin we explained we had booked 2 nights separate reservations as we decided to stay longer after we originally booked. The front desk said no problem we can combine the stays so you don't have to leave to different rooms. Fast forward to the next day we come back to hotel from being out exploring and our room keys didn't work. We had to go to desk to find out what was going on and they said oh we just had to give you different key for same room for your second night stay. That made no sense, but whatever we went on our way.
The tub was clogged so bad we couldn't take a shower so Maintenance came and had to snake it. Well why wasn't this noticed when the room was cleaned prior to arrival as it was quite obvious it filled up fast. Second there was random long hairs in bathroom when we first got to room and lastly the walls by ac unit looked like they had been patched up from mold. Really freaked me out.
Overall such a beautiful hotel if it had the right upkeep.
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