Altea Royale

Czysta i przyjazna struktura z dziewczyną w recepcji bardzo uprzejma i przygotowana. Niemała wada, pokój opłacony za jacuzzi, został zepsuty po naszym przyjeździe i nie było korekty ceny za niedźwiedzią obsługę.

Rosanna wita cię jak w hotelu. Bardzo czysty i dobrze wyposażony pokój Codzienne sprzątanie Doskonałe powitanie i wiele porad. Śniadanie na miejscu lub w lokalnej kawiarni (u góry) Idealna lokalizacja do zwiedzania Neapolu i okolic.

My confirmation from ********** indicated that check-in time ends at midnight and that front desk staff will greet guests on arrival. I e-mailed the property in advance that I would be arriving at the airport shortly after 7pm and provided my flight details. This was acknowledged. Arriving at the property sometime after 8pm I knocked repeatedly on the locked front door, but nobody answered. With the help of a resident in the building, and later the proprietor of a nearby B&B, we telephoned the provided number for Altea Royale several times. Nobody answered. After eventually finding alternative accommodation for the night, I returned to Altea Royale the next morning and explained the problems. They apologized profusely and promised to provide a full refund. I accepted the apology and stayed there for the second night as booked. The story would end there - except Altea Royal have now reneged on their promise and are refusing to provide the promised refund. You can certainly find superior, professionally run accommodation nearby. Altea Royale simply cannot be trusted.

The contact with the personal was amazing. Very responsive and gentle!

Greatly appreciated my stay at Altea Royal, it is ideally situated and Rosana did everything possible to make my stay as enjoyable as possible. She even provided me with a fan, as I rather avoid to use the AC. I highly recommend!

Such a great experience I had at this hotel. The lady at reception treated me very good. Open hearted and welcoming feeling. Thank you so much for the great and very clean stay! I highly recommend this place. P. Singh

over price

Sono stato più volte in questo B&B ed ogni volta sono stato benissimo. Stanze confortevoli ed accoglienti. La pulizia è ottima. Inoltre il B&B si trova a due passi dal centro storico. La ragazza alla reception è molto cordiale e parla benissimo l'inglese, sa indicarti le zone di Napoli da visitare e dove andare per pranzo e per cena. Consigliatissimo.

Ottimo rapporto qualità-prezzo. Personale molto gentile ed accogliente. Nonostante fossimo arrivati in anticipo rispetto all'orario del check-in, siamo stati accolti senza problemi. Molto tranquilla come zona, nonostante sia nel pieno centro di Napoli. Ci tornerei volentieri.