Excellent hotel. Everyone in our group said the drinks at the bar were some of the best they've EVER had. Staff was friendly, valet was fast. Room was nice.
We had a problem with out room, the mattress in room 906 was awful. The worst I'd ever slept on in any hotel. The rest of our group didn't have the same issue, their mattresses were fine.
I told the hotel and they offered some free snacks as compensation. Later on, after mentioning on twitter the issues, Choice hotel reached out to me and in apology offered something appropriate to compensate for the rough night's sleep.
That was excellent customer service and will encourage me to use Choice brand hotels in the future. Kudos for them doing the right thing. Everything else about our stay was excellent. Recommend for a weekend in Nashville.
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