Victor's Residenz-Hotel Schloss Berg

I had high expectations of this hotel and restaurant and so did my colleagues with whom I had planned a dinner. Let me start with the reception. The lady behind the desk was clearly new to the organization but that is not a problem. What was a pity was that her colleague did not help her so she had to ask questions all the time. I was also not shown the way to the elevator and further information about swimming pool, breakfast etc. was missing. The room ("Classic") was spacious and indeed very classic. You would expect a sofa but there were two, antique dining room chairs, a matter of taste. The dinner in Restaurant Bacchus was below the expected level. The service was not alert, forgot wine and water and was downright arrogant. There was only a set menu which was otherwise fine. The dishes were good without exception. We wanted to have a beer beforehand, that was not possible... Only wine and water, very special... Then beer was served at another table. When asked, the waiter insisted that he had told us this but all five guests confirmed that this was clearly not told before dinner. We accepted it but that made the five-star feeling disappear forever. It was also noticeable that the waiter mainly had an eye for the apparently regular guests because they were greeted and hugged extensively while we had to wait for the refill of wine. Compliments for the extensive breakfast but the breakfast chef was not very friendly either. It was not busy and then you expect a pro-active and hospitable service and chef in a five-star hotel. I have slept and eaten in various five-star hotels both business and private, but this experience really belongs to the bottom of my ranking. I experienced this stay as stiff, uninterested and arrogant. I will stay in this region more often in the future for a business overnight stay, but then I will definitely book a different location.

+ We booked the Götter Suite/Roman Sute in the hotel. It was very spacious, with two bathrooms, a large, double bed, two balconies and a sitting area. For an extra five euro per person you can have your breakfast delivered to the room, instead of going downstairs. We highly recommend this as it very comfortable to eat in the room. the people at the front desk were very polite and helpful. The spa itself is nude, so be aware of that. There is almost always someone at the bar, and they serve drinks along with some small snacks. There is mineral water readily available for you to fill up into the predestined plastic cups. (these are reusable) The food at the restaurant was absolutely delicious. I have no complaints in this regard. The service wasn’t always the best…sometimes we had to wait exceedingly long with empty glasses of wine, after having purchased a whole bottle, because they leave the bottle elsewhere. So we couldn’t have filled our glasses if we had wanted to. The furniture and art is very beautiful and gives an air of luxury. The lobby is picturesque, and the bar is filled with plush velvet chairs. The staff, is overall incredibly friendly. They attended to our expressed needs quickly and efficiently. - Try and avoid using the spa facilities in between meal times. The space is not very large so it tends to fill up quickly. We went during those hours of the day, when most people are eating. Like this it was very enjoyable. We booked a “Wine Bath” because we liked the way it looked in the brochure. Unfortunately, this was in no way, shape or form worth the money. We payed 60 Euro to sit in an oversized Bathtub, for 20min, willed with luke-warm water and firing some very tame jets. The only “wine” thing about it, was the apparent “wine seed oil” they added to the water. The jets did little to massage us and created no bubbles to speak of, so it wasn’t exceptionally pleasant. For a 60 Euro charge, I have to say I would have expected a glass of wine, a small charcuterie board, a face mask…any of the above would have sufficed, just one. Instead we payed 60 Euro for Someone to fill a big tub for us and leave us in a small room for 20min. The amenities were not restocked daily, and unfortunately, the cleaning stuff that we met wasn’t overly friendly . We had to go to reception ourselves and ask for shampoo and body wash because we were all out.

WOW would not be enough to describe this hotel/resort. It is sooooo amazing, starting from the moment you arrive, greeted by the most friendly staff, then to the best room you can expect. Then there’s the view, the spa, the wellness center, the food. We could not have asked for a better place than this!