Hotele niedaleko Big Lots, New Albany

I was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.

Hotel is near by a busy road so you can hear cars pass by with noise in some cases. We talked to the GM and her kindly help us to change our room to higher floor and it's much better for the noise. The GM is really friendly and warm.

Hotels near airport The room can hear the sound of the plane taking off and landing The room is very attentive Renovation is particular The bed was very comfortable Free parking Breakfast can be full, there are not many types, overall OK

Travel here for business regularly and the hotel is in the perfect location... walking distance to restaurant/bars and attractions (walked to Louisville Slugger Museum on this trip), clean and spacious rooms... good bar! I enjoy this hotel and would highly recommend for business or pleasure!

Very nice ”Boutique” style hotel in Nulu. Walking distance to many local restaurants and bars. Room decoration was excellent - nice and colorful. But found the room a bit dark in the evening. Upstairs 6th floor bar and lounge was excellent - server Lee was superb! And a hotel suited more for leisure and vacation travelers. Breakfast service does not start until 8:00 am, and was on the slow side. And no in-room coffee. So would highly recommend for a leisure stay in Louisville - would re-think for a business stay.

We spent a night at the Seelbach due to the history of the hotel. What we received was beyond expectations. Not only was there a lot of Information available throughout the hotel, David T. went way above to provide a 1-1 tour. After returning from dinner, we stopped to ask about the Rathskeller. David not only provide the history, but brought us to the Oak Room and the private card room that Al Capone used. We were blown away by his knowledge and the service he provided. David’s extra mile made our minds that this will be the hotel we will stay at for future trips to Louisville