Hotele niedaleko Carnegie Center for Art & History, New Albany

I was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.

Hotels near airport The room can hear the sound of the plane taking off and landing The room is very attentive Renovation is particular The bed was very comfortable Free parking Breakfast can be full, there are not many types, overall OK

Hotel is near by a busy road so you can hear cars pass by with noise in some cases. We talked to the GM and her kindly help us to change our room to higher floor and it's much better for the noise. The GM is really friendly and warm.

Travel here for business regularly and the hotel is in the perfect location... walking distance to restaurant/bars and attractions (walked to Louisville Slugger Museum on this trip), clean and spacious rooms... good bar! I enjoy this hotel and would highly recommend for business or pleasure!

The hotel is beautiful and in a good location on 4th Street. Multiple restaurants and bars to eat but be sure to set reservations. The beds were comfortable but the sheets were very stiff and there was no thick comforter. Parking can be a little confusing, more signage needs to be visible because of valet and everything else the parking garages are hard to see. We had a larger vehicle and had to use a different parking garage, and due to all the valet in the front part you couldn't see where that parking garage was therefore we ended up parking in public parking garage down the road. Hotel staff was good about this and refunded us for the hotel parking so we was not double charged. One thing that I noticed that would be a big help to visitors is more signage within the hotel and parking garage. The hotel is very large and all the floors look the same so you can get quite turned around with which Tower you're going to or where the restaurants are located. For example, it would be good to have some signage inside the elevators so that you know which floors have access to which restaurants/skywalk. Would definitely recommend this hotel and will be staying here again.

The bed is large, the small fridge and the microwave are complete. The toiletries are good, the breakfast is free and good. Drinking bottled water is free and unlimited. There are supermarkets and pharmacies downstairs, which is especially convenient. It is convenient to travel in downtown. The bedside table has a plug and is easy to charge on both sides.

Hotel was fantastic. Just never use trip.com to book it. They made experience terrible.