Would give 0 star if zhere was an option to do so. We booked 3 rooms for 1 night on our way back from a trip to Ma Vaishnav Devi. Train was meant to reach Delhi at 11pm, and looking at some positive reviews and the photos of the hotel, I thought it was a good hotel close to the station to spend the night. Unfortunately I did not realise that the photos are so misleading. The hotel ***ager texted me at around 4 pm asking if we were still coming. This is despite mentioning clearly during booking that checkin will be late between 11-12pm. Anyways requested him to keep our rooms ready. We were 8 people in total including elderly parents and 3 children and lot of luggage. I asked the hotel ***ager if he could send a taxi to the station for pick up and I was told it will cost Rs500. The hotel is literally across the road from the station entrance and would take 2-3 min by car. We arranged our own transport which was much cheaper. When we arrived at the hotel at midnight, we were all tired and wanted to have a good night's rest but realised that the rooms were horrible. The ***ager first took the payment and then told us that he will show us the rooms available. There was 1 double room on the ground floor which was tiny. Other than the bed, there was nothing in the room. No place to keep luggage and no place to walk. The other available rooms were on 2nd and 3rd floor. Although there was a lift, you need to first go down 6-7 steps and climb up 6-7 steps to get to these rooms.no railing on these steps and very difficult for my elderly parents to climb these and also unsafe for toddlers. Rooms on 2nd and 3rd floors were equally pathetic. Small rooms with twin single bed in 1 and twin double bed in another 2 rooms. No windows. No table or chair. No place to keep luggage. Barely enough place for 1 person to walk around the beds to get to the toilets. Toilets itself were dirty. Towels looked grey as if they have been used for last 10 years or more. Toilet seat broken. Floor of the room and the walls were dirty. Pillow covers had stains . We didnt have an option but to take 3 of these rooms. If i had seen the rooms before making the payment, i would have gone to another hotel. They did not provide drinking water and said some ridiculous price for 2 bottles of mineral water. Finally we just went out and got water from one of the shops. There was also no night light or table lamp in the room that we could keep on in the night as the place seemed creepy and my children were scared. I will never stay here again or recommend this to anyone.
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