We had a wonderful relaxing stay at Alder Hotel. The customer service provided by Malinda was phenomenal! Malinda made us feel comfortable, helped to prepare us for our first Mardi Gras. Even going over and beyond upgrading our room to the 2nd floor where we could see all the festivals from our balcony. Room 207 was exceptionally clean. Housekeeping was the best we've ever experienced. They cleaned our room daily and were very friendly also.
We travel a lot and have stayed at many hotels. This by far was our best! The highlight was Malinda monitoring Mardi Gras traffic entering the hotel. Watching her make sure no outsiders came in, made us smile. Every person who entered, Malinda stated show me your wristbands. It became routine for customers entering to show their wristbands while twisting their hand back & forth for Malinda to see :)
The parking attendant men who monitored parking were great also. They made sure customers of Alder had parking and no outsiders took any our spaces.
The coffee and tea was readily available, stocked, and hot. I loved this because many hotels do not offer coffee/tea 24/7 or at all. The staff at Alder collectively were great.
We normally do not like staying in residential areas at hotels but was pleasantly surprised by Alder being directly in a neighborhood but was safe, ultra clean, accommodating, and not one time did we feel unsafe or uncomfortable coming or going.
We stayed 5 days. Malinda by far was the best highlight of our stay!
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