Pontchartrain Hotel St. Charles Avenue

Great location at the garden district. Easy access to the tram ride. Staffs were friendly. If you like the old new orleans flares this would be the perfect hotel for you We had the suite. Beds were very comfortable. Extra living room was perfect. Don't miss out on their amazing rooftop bar view. However the hotel needs some remodeling. Carpet is old, bathroom outlet isn't working. Bathroom overall needs update. Needs more light fixture. 1 elevator is not operating. Another one was down for half a day.

房間打掃總是跟不上，和前台反覆説了好幾次還是不打掃的。房間整體風格比較老式，該有的都有，浴室特別空，太老式了老想到恐怖電影。開門用的是鑰匙，房間號還是兩把鑰匙相加之和，整體是比較神奇的體驗，一個保持自己風格遠離現代化和商業化的酒店。

Room was pretty nice. Bathroom was spacious but needed new flooring in shower so had to wear shower sandals. I really wish hotels would leave checkout at noon as advertised on the door in room. 11 am is too early especially when check in is at 4 pm.

I used to think of the Pontchartrain Hotel as the "Grand Dame" along St. Charles. For us it was a worn out disappointment. The first inkling was when we checked in, were given and actual metal key to the room, and warned not to lose it and incur a $250 fine! The room itself was at best shabby, with the furnishings and wall art looking like they were bought at a garage sale. The paint on the wall was patchy, as if repaired by non-matching paint. In reading all the positive reviews I might think we justt had a bad room, but the rest of the travellers in our reunion group - to a person - also had terrible things to say about the place, What a disappointment! Though the room itself was reasonably comfortable and front desk staff friendly, we'll never make the mistake of staying there again. John S

Great location. Great bars and restaurants in the hotel. Staff was hospitable and friendly.

It’s a charming hotel in a great location in the garden district. The trolley runs right outside the door. Beds were comfortable, room spacious and the air conditioning very noisy. The meals we ate were delicious. My biggest complaint was the staff. We asked for things multiple times and by the end of our stay had still not received what we asked for.

Location in the Garden District was perfect. All the staff was attentive and helpful. The men who manned the valet desk were super. They were very helpful in helping us with restaurants and other helpful directions. RJ - gentleman in the morning was super!! Enjoyed my conversation with him. Room was a little dated, but was what we expected with a historical hotel. Not an issue. The piano bar was really coo! Breakfast selection at the Whistle Stop was limited, but ok. The ladies working the coffee bar were GREAT people. Overall a great stay and enjoyable. Would definitely stay again.

I will always love the Pontchartrain because of its convenience, friendly atmosphere, and relative ease of use. It is also quintessentially New Orleans, with all that entails. Its charm is a bit faded, and the facility is a bit run down. Rooms are comfortable but out of date and in need of repair. Still, the Tin Roof top bar always rocks…people flock there and there’s always a party atmosphere. Kind of like the city itself. There are fancier, more expensive hotels but this one is just lovable.

Very nice bar downstairs with live music. Room and overall hotel was heavily worn. The bar at the top of the hotel was also excellent.