The Troubadour Hotel New Orleans, Tapestry Collection by Hilton

You can tell a lot about the quality of service when something goes wrong, and in this case, it did. The hot water system failed, and the way the staff handled it was great. It was fixed within a few hours, and partial refunds were offered before I even needed to request one. Otherwise, a perfect trip

I had a good time and this hotel is really cool and clean and fun. Everything was chill and nice

very good experience

比周圍的其他酒店便宜不少，位置也方便，走路十分鐘左右就能到canal street。性價比很高，設施很好很漂亮。二樓的lounge很適合學習辦公。

This is my third time booking and staying with this property…However, this time I absolutely hated it. I loved this property at first but I can honestly say this will be my last time booking for a while now. I booked a king size room city view. Couldn’t cancel the room ever due to not being able to reach anyone to cancel. Arrived at the hotel after I paid, the receptionist told me that my king room wouldn’t be available for my stay and that I’d have to take 2 queens (after I paid and all, no alert/email prior to arrival). So I settled for the queens, annoyed but I settled all to get in the Queen room and it’s filthy. Carpet all stained up, bathroom floor dirty, the whole floor were stinking when we got of the elevator, bathroom tissue holder was broken and holding on by a thread, and counter top was crack and split. The next morning we went the front desks to make them aware and the guy on the shift apologized and gave us a free night and offered to move us to BETTER after he checked the room out (his exact words)…We left for the day and came back to move into our new room. Got into the new room and there are stains everywhere, blood stains on lamp cover, mold in the sink, makeup sweared in sink, cold shower, room service agreed to bring ice to the room for me when called and I waited three hour and still no ice. Valet said our car was ready in 10-15 mins but really meant 30-1hour. All around a horrible experience.

The property was just off the beaten path but within a 30 minute walk to the French Quarter, Bourbon Street and Canal Street. Great location, wonderful staff, nice rooftop bar.

Every beautiful hotel, straight shot from canal street where they do a lot of parades for Mardi gras. Overall very clean hotel and nice staff and away from crowds

Spent three nights here on a recent trip to New Orleans for a wedding. The hotel is very dated and dingy and overall not worth the price that we paid. Being from New Orleans, we were aware of the location and all that means in terms of access to the French Quarter and other items of interest, but I was honestly surprised by how low quality the overall facility was. Just wasn't what you'd expect at all from a Hilton property.

Where to start…room was ready early which was great. Check in went smooth. Went to take the elevator to the 16th floor an only one elevator works for the whole building. Finally made to our floor and exit the elevator to walk into a wall of sewer gas. There was sewer water leaking from the ceiling in the hallway on to the carpet. They did finally put a bucket to catch the leak. Got into the and noticed black mold growing in the shower on the ceiling. It looked they had tried to paint over it a couple of times. It didn’t work. About 4am Saturday morning they decided to run a drain cleaner from the floor above us. The drain pipe runs in the wall next to the bed. Not how I wanted to wake up. Last but not least, Sunday morning woke up to NO hot water. Come to find out that the hot water went out for the entire building about 12 hours earlier on Saturday night. Talked to the clerk at the front desk about it. No one cared. Didn’t even get a “sorry”. I’ll be seeking some kind of refund.