Hotele niedaleko Five Islands Park, New Rochelle

I booked three rooms for two nights. Changing the reservation to get rid of one night took an hour on the phone as they bounced me between central and the local hotel, and I never got a written change confirmation. My daughter had. a smoky room. In the middle of the night she screamed and banged on our door. An intruder, she said, had opened the door to the adjoining room. The phone didn't work, so we went to the front desk and the clerk did not call security, but decided that my daughter must be wrong and it must have been a refrigerator door banging. So, we had to wake up the other daughter to put the terrified daughter in her room. I asked the clerk for a refund and she promised the manager would call soon. He did not call until I posted the online review Hilton requested. Management refunded $80 (which was inadequate), but did not solve any of the problems for subsequent guests x. Hilton corporate refused to get involved. No fix for the refrigerator door. No check of whether the lock was picked. No cure for the smokey room. No followup on the reservation change problem. Contacting three ”team members” did little good , as they simply are not into meeting customers' expectations or solving problems so future guests will have a better experience.

We arrived early evening and immediately the valet parking attendant was at our door, handing us a ticket stub he says: Don't worry, take all the time you need to get your things ready and i'll take the car when you're ready”. That immediately relaxed us and the rest was a breeze. ”We have complimentary re-entry service so you can leave and return s much times as you desire”. Parking is $37, but as we were using points it was the only charge and worth it for us. Check in was quick and courteous. Elevators were quick and quiet whisked us up to our floor. Lighting in room can be a bit brighter we thought, but otherwise we managed. Beds were extremely soft and comfortable, with large feather like pillows - the kind you sink into. Bathroom is a room for itself, wit ha separate shower, toilet and bath area with a double vanity- two sinks. Plenty of storage space and all in all a true 4-5 stars. The rooms are very quiet as well. Only issue i would pass on to management is this: The main lobby should no be the gathering place for any type of socializing/eating. there are plenty of rooms in this very large building for that to be out of the way. Guests checking in would rather appreciate the relaxed and private walk to the elevators.

I love it soooo much ....my favorite hotel I wouldn’t go anywhere unless they don’t have a room ..

The room was great and the front desk goes above and beyond 24/7. I just want to shout out my girl Shania she really made my stay feel like a home away from home. Thank you again for the amazing hospitality.

I have stayed about 7 nights at this hotel, during 2 trips. I would like to compliment Jae-mone at the front desk for her help and kindness during my 2nd stay. The hotel is conveniently located near people I needed to visit. It is clean and most of the staff was helpful. However, the breakfasts were not replenished enough during the times there should have been food and what was available in the last half hour was nowhere near what was available early on. During my first trip I had no issues with the room but during the second trip there were, and although I requested help they were not fixed. People should be aware that this hotel is in a commercial area, there is no place to walk to if you need a pharmacy or a meal, except a brewery which looked great and featured food trucks. I felt perfectly safe there and will definitely return there.

The hotel facilities are very new, the interior is clean and comfortable, the service is friendly, and it is very close to the subway station. The only problem is that the location is relatively remote, so we rarely go out at night.

The best hostel in NYC (ps: ensure no food in room!!!!! , otherwise tom & gerry will not make u be peaceful haha, besides fantastic, esp the employees are the best 🤍)

Hotel health and facilities are good. Next to it is a shopping plaza. The air-conditioning outlet was a bit noisy, and the room was changed like this, and I ended up sleeping with earplugs. The black milo next door was noisy and smoked on the first night, the sound insulation was not very good and the smell of smoke reached my house. Relatively bad. Then the hotel's cleaning work is not 24 hours.

On Tuesday, June 7, 2022, my 83-year old mother (who uses a walker), 2 sisters and I traveled 110+ miles by car to attend my uncle's funeral. We stayed at this location 1 night in an accessible room. I was unable to drop my mother off at the entrance of the hotel due to repairs being made to the front of the hotel (they were repaving the front entry driveway). We needed a luggage cart to carry our belongings inside the hotel; one cart was in use, and the staff was unable to locate another cart. While checking in, a heavyset man behind the front desk explained that there would be a $100 hold placed on the credit card used online to pay for the stay in case we ordered something from the lobby convenience store or other. I asked ”other” like what? He said if something is wrong in the room after we checkout. I explained to him that my mom, sisters and I (we're all OVER 50 years old) are here to attend her brother's funeral the next day. I assured him that we had no intentions to do anything wrong to the room. He said after we checkout, the $100 hold would be released on the credit card within 3-5 days. As of this writing, it's been 1 day since checkout and the $100 hold is still on the credit card. We paid for our stay online in advance, and nowhere during that process were we advised that there would be a $100 hold place on the credit card. If the $100 hold is standard policy at Hampton Inn & Suites, this policy should CLEARLY be stated while making online reservations. Had we been advised of this $100 hold in advance, we certainly would NOT have made a reservation at this location. I hated that we had an additional unexpected expense at this location during our bereavement. As a repeat customer, I expected better from Hampton Inn & Suites. I'm very disappointed.

Past reviews had feedback about construction. It’s over, and the place is engineered for a relaxing place if you are visiting Rye for biz or family/pleasure. Rooms are clean and I loved that they had housekeeping done each day before 10:00 am. We are here to celebrate a new grandbaby and have made this our “nest”. The cafe is excellent (I assumed nasty motel breakfast and got a delish Gruyère burrito.). Decent wine and excellent little convo spaces with TVs ( Succession!) where we felt like this is a home away from home. The staff are aware this is a turnaround and anxious to please in the best way. Lovely people. Once the night nurse is done, and the guest room is open, we may not need to Courtyard but as our family grows in Rye I’m so happy to know this is an option! Good job, people who work here 👍