Brenda
11 grudnia 2023 r.
Booked a room on 18th floor. Clean, large, dual shower heads in bathroom, 2 king beds. Hotel failed to disclose they were doing construction on 19th floor. Why in the world would they be working all night? Banging, jack hammering sounds. Called to front desk at 130am and multiple times after that before my frustration left me no other choice but to go to lobby at 430am in my pajamas to complain! There were 5 others complaining about the same thing. Was moved down to 8th floor. While it was quiet the room was so dirty, the door didn’t close properly and it was a double bed. Complete downgrade from the 700 a night rate I had paid for! Manager promised to refund a full night and provide a discount on 2nd night. Upon returning from my vacation, said manager has been unresponsive to my email and calls. Terrible customer service! Only good about this hotel is the location. Walking distance to major tourism spots like time square.
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