Tuscany by LuxUrban

Subject: Complaint Regarding Our Stay from October 17th to 23rd Dear Sir/Madam, I am writing to express our dissatisfaction with the experience we had during our stay at your hotel from October 17th to 23rd, 2024. Despite the high expectations we had for your establishment, several issues occurred that significantly impacted our stay. For 3 to 4 days, we did not receive clean bath towels, despite making three requests. Each time, we were assured that the issue would be resolved promptly. However, not only was it not addressed, but on two occasions, housekeeping knocked on our door at 11:30 PM to deliver small towels instead of the bath towels we had requested. Being disturbed at such a late hour is unacceptable and baffling, especially in a hotel of this caliber. Considering that we paid 1,870 USD for our stay, we believe that the service we received fell far below the expected standard. Therefore, we are requesting compensation for the inconvenience caused during our stay. We hope you will take our complaint seriously and respond appropriately to our concerns. We look forward to hearing from you. Sincerely, Laura Zarrone

スタッフは親切でした。 アメニティが、タオル、石鹸、ドライヤーのみで少ないので、持参が必要です。

房間比較大，很乾凈，地理位置好，靠近中央車站，出行方便，設施齊全，1.8米的大床，兩個沙發和茶几，會客區的吊燈很有特色，但牀頭櫃和地毯稍陳舊，衞生間乾淨，但洗澡時，浴簾擋不住水，衞生間會滿地都是水。衞生間有沐浴露洗髮水，一塊小香皂。拖鞋和牙膏牙刷要自備。房間內有電吹風。前台大哥很友善，可以預存行李，還熱心問我們要不要使用衞生間。總體來説值得推薦。