Hotele niedaleko Pencader Heritage Museum, Newark

Type of building is last-generation (room doors giving directly onto the exterior). Generally functional, but maintenance had obviously been spotty for some time. Rooms and bath were clean and functional; bed was excellent. WiFi was fast and cable TV better than average. Small details had been overlooked, however. Breakfast service was virtually nonexistent.

Not bad, send children to school for a few days

Was not happy that staff behind the desk did not wear masks

We stayed here 3 nights for a wedding held at the Chase Center. We've stayed in many Westins before, but this stay clearly showed us how poor in quality Westin standards have gone down. We requested an early check-in in advance through both the app and calling the reception, but had to wait a very long time for a double queen after being told the rooms were not inspected yet. When we finally got our room, we were disappointed to see the used and abused furnishings, particularly the desk with many markings over it. Our shower had drainage issues that we had initially fixed, but then continued throughout our stay. There was no shower gel, and barely any shampoo or conditioner in the tubes in the shower. None of the trash bins had any liners in them (how unsanitary!). Housekeeping was a pain to get a hold of; other people in our wedding party were told cleanings that included changing the sheets were only every 3 days (I've only had timeshare resorts tell me that before). I had to flag people down in the hallway for towels. Our wedding party had a couple suites booked and it was disappointing to see how dilapidated and dark the suite rooms looked, especially the furnishings that are long overdue to be changed with stains and threads hanging off everywhere. What really got me on this stay was that on our second night after all the wedding events transpired, we tried using the elevator to go back up to our room only to hear people trapped inside banging on the elevator doors for 10 min. I flagged a guy at reception to come help and he brushed it off so easily saying ”it's due to the pressure effects, they'll be back up on their floor soon.” As a physician, I told him this was an urgent matter as we don't know how many people are stuck in there and God forbid someone has a panic attack in there and passes out. I told him that elevator needs to be put out of service if it keeps stopping like this. He didn't give a damn and just walked away. It turns out it was my family members stuck in there for over 10 minutes. I find this to be so negligent of the hotel staff- I'm sure you'll have a lawsuit coming your way when the elevator pulls another extended pause. I also realized there is no service elevator that the staff can use, so they also use the main guest elevator, further causing elevator traffic. Also, the location is just a stone’s throw away from sketchy neighborhoods. You definitely need a car to get around. The only good thing about this place was the convenience of being attached to the Chase Center; other than that this hotel definitely does not exude the Westin quality I used to love and know.

Very nice, clean hotel, staff super nice and beds very comfortable. Would of preferred an outside pool but everything else was perfect.Front desk clerks day and night were super friendly 😊

Service is very good, the room is very clean

Great hotel and location. We were there for only one night and specifically chose this hotel because it had a pool which the kids (ages 3 to 15) really wanted. The hotel was great in all areas except the pool. It was cold and the water was murky. But the breakfast, beds, cleanliness and staff were all great.

It is what it is, a 2 star hotel. Looks like maybe mostly for business travel, but I have a feeling that if you are traveling for business and need a good nights rest this isn't the spot. I only say that because the first morning when we woke up, I was still in bed, but could hear the conversation couple and kids were having next door. Quite clearly. Also two days in a row, in different rooms there were parties up until well past midnight. Regardless of those things, the hotel itself is fairly nice. Its clean. The staff is very nice, and helpful when we needed anything. This is one of the few times where I got a good nights sleep at a hotel because the bed was comfortable. The two things that were noticed, not really complaints is that the rod in the closet is super low so clothes are basically touching the floor, and it would be nice to have an adjustable shower head. The water pressure was amazing, but sometimes too strong even. Oh and another added bonus for hotels in this day and age. FREE PARKING. In closing, I would stay here again if or when I go back to visit.

We spent one night at this hotel and I would strongly advise you to check the quality of the mattress before settling in. The mattress should have been replaced; sagging & unsupportive. We only spent one night (6/11) after a wedding (room 238). I had a very nice conversation with the front desk the following morning (after a sleepless night and backaches for us both) he assured me the manager would ”reach out”. Brad, the manager, never responded to calls (or an email Caleb-feont desk sent him). I expected better from Hilton.

We stayed at this hotel based on reviews and because of its proximity to UD for graduation weekend. Hotel rates were increased everywhere, so we felt the value wasn't worth it. The location of the hotel is convenient--right off 95 and a few miles to campus. The hotel was clean and fairly comfortable. The rooms were tiny and had a musty feel. The bathrooms were clean, but small. The temperature control wasn't always working well. The breakfast could have used more healthy options, such as Greek yogurt and more seasonal fresh fruit. The breakfast area was clean. The ”fitness center” was a complete joke. The hotel shouldn't advertise it as an amenity. One treadmill, one non-functioning elliptical, and one broken down and dangerous universal do not constitute a fitness center. It is a liability. We've traveled to many hotels that have much better and well-maintained facilities. This hotel is adequate for a one-night stay