We arrived at 2pm, the email stated check in from 12-3pm. we were forced to pay an extra ten pounds to check in early despite the email we showed them, the receptionist was very rude and arrogant infront of my two small children, we then went up to our family quad room. Which only had a double bed, we went back to reception and were told that two beds would be made up for us, we went for a short walk then returned to our room they had made two beds that were not suitable for two children under ten. Again the receptionist was rude and arrogant. Me and my partner who is 18 weeks pregnant were forced to give up the double bed so the children could sleep meaning she was on a tiny pull out mattress. We didn't get any sleep at all. we were located in room 201 which you can hear constant noise from people using the stairs. The air-conditioning didn't work so we were very hot over night. The children got very minimal disturbed sleep. We went for breakfast which was 10.99 per person which seemed like a good deal however The breakfast was undercooked and absolutely disgusting and made my partner sick, the coffee machine had run out of beans and the staff were really rude This trip was a complete waste of money and I will be seeking a full refund
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