Moana Sands Lagoon Resort

We stayed at Moana Sands Resort for 5 nights. We loved it, great restaurant, cocktails and the staff were friendly and helpful. The room was serviced/ cleaned daily and was immaculate. The pool area was fantastic. We had the upstairs room with the lagoon view it was an awesome room with great views. The location was also great close to restaurants and bakery’s, vehicle hire and tours. Excellent we will defiantly return.

Great location, lovely service from the pick up to the reception and the wonderful lady at breakfast! The rooms are huge, with modern bathroom and direct access to the pool (ground floor rooms). Hotel location is very convenient to Muri (easy 10-12min walk to Muri Night markets). Breakfast is simple - toast, jams, fresh fruit (had my fill of mangoes!!!), cereals and tea/coffee/juice. You can also order eggs for extra if you wanted cooked breakfast. We borrowed reef shows and flippers as we brought our own snorkelling gear, but u can borrow that as well. Easy drive to all the best beaches near by or you can even walk to the snorkelling beach like Fruits Beach. Great value for money! Tip: we had a late night 10pm flight and after checkout, went on Captain Tamas cruise (highly recommended!!!). We were able to come back at 4pm, and they let us have a long hot shower in one of the empty rooms, and gave us fresh towels and shower gel etc....this was a great bonus to be able to access this after checkout!!!

During our recent stay at Moana Sands Lagoon, we encountered a mix of positives and negatives that left us feeling quite underwhelmed, especially when compared to other tropical destinations we’ve experienced in Vietnam, Thailand, and Indonesia. Positives: • Our room was spacious with beautiful views overlooking the pool and the ocean, which was a highlight at sunrise • The availability of snorkels, fins, and reef shoes for guest use was a nice touch, allowing for easy exploration of the ocean’s beauty. • The provision of a free washing machine and dryer added convenience to our stay. • The barista coffee in the restaurant was notably good, and the inclusion of soy milk was appreciated. • The staff generally displayed friendliness and a welcoming attitude. • The hotel’s location, just a short walk from a handy small shop and the necessity for transport, emphasizes the need to hire a car, which can be quite an adventure in itself. Negatives: • The overall atmosphere of the hotel was lacking. There was no background music and minimal staff interaction, which contributed to a somewhat soulless experience. • The bar’s happy hour was disappointing, offering no happy hour prices and limited opening hours that did not cater to guests wishing for daytime cocktails by the pool or even lunch options. • A personal instance that highlighted the lackluster service was when requesting ice; being told to fetch it myself from the bar and then feeling like an inconvenience merely for asking. • The closure of the bar and restaurant on Sunday (and unexpectedly the following day) was a significant inconvenience, leaving us without on-site dining options. • The fact the restaurant is is a separate business to the hotel with a limited offering does provide a bad customer experience and doesn’t reflect well on the hotel and the way customers think of the Moana Sands brand. Overall: Moana Sands Lagoon oozes potential but seems to be doing the bare minimum for its guests. As a no-kids resort on a tropical island, the expectation for a relaxing and indulgent experience, including cocktails by the pool, was not met. With some effort to enhance the atmosphere, service, and amenities, Moana Sands could truly become a standout destination. Until then, it feels like a missed opportunity to deliver a memorable guest experience.