Mayu Futahari

Very disappointing stay. Nobody can speak even basic English but hey we are in Japan so we made as much effort as we could to be understood. We arrived at 4:30pm and as soon as they show us the room they kept pushing us to have dinner at 5:30 which we found a bit too early. We could manage to push it to 6:30pm finally… we get this pretentious French menu (filled with spelling mistakes) and served very blend food for dinner. When it gets to the main course, we got served beef, which we told we cannot eat already upon reservation one month earlier. That’s when they say it’s not true until I show them their confirmation that no beef will be served in both Japanese and English. Then 3 people were debating what to do for 15 minutes until we decide it was time to call it a night. Quite disappointed not because of the mistake but about all the confusion and hassle. We were simply trying to have a good stay and a nice dinner — both did not happen. We surely would not recommend such an expensive place that cannot accommodate simple requests. Also, the property is located just above the national road, which is quite noisy and with a pretentious heavy decor. We should have chosen a traditional ryokan.