Matsusaki Ryokan

We booked this hotel as our “nice getaway in Japan”. We spent months planning and chose this hotel based on its stellar reviews and picturesque photos. We said “treat YOSELF” as we paid the high rates. Arriving, we entered the facility with excitement and were heralded to our rooms to a “welcome tea ceremony” that felt chaotic, rushed, and left us bewildered. There was only one staff member who spoke English, and while she was exceptional, she also seemed to be overworked and spread a little too thin. She was called anytime we needed anything, and I’m not sure she was given any time to think or sleep. After check-in, we were welcomed to dinner which was held in a weird, sparse, conference room with fold out tables and chairs and very little decor. The dinner was also chaotic and the food was not great. We made it through dinner and tried out the private onsen. It was fine. All of it felt super outdated and while the price tag felt luxurious, the experience felt like a sad budget nursing home. We ended up leaving early and spent our precious and limited vacation time exploring more of Japan. Best decision we ever made.

Stayed with my wife and 11 year old in a room with a private onsen. I have to say, I was nervous about staying here because there were very few reviews and none that I could find since Japan reopened after the pandemic. I usually don't write reviews but I'm doing this for the next person that might be on the fence. I had the concierge at our hotel in Tokyo arrange the pickup from Matto station which went very smoothly. It's only about a 10 minute train ride from Kanazawa train station and the driver was waiting there for us as we exited the ticket gates at the station. When we arrived, we checked in with the one employee who spoke English and she gave us the overview of everything at the ryokan. We then went to our room and relaxed for a few hours until dinner time. I don't know if it was because we spoke English but we had dinner in a banquet hall all by ourselves. The dinner was absolutely amazing, it was the best meal I had in multiple trips to Japan. I don't want to spoil it but we did no upgrades to our meal and we wish we came even more hungry because it was a lot of food across around 10 courses. Everything was seasonal and each course was a setup to the next course, I loved it. After dinner we used the private onsen in the room and went to sleep. The next morning we had breakfast once again in the private banquet room and again it was an amazing meal. We relaxed for a few more hours and then they gave us a ride back to the Motto station. This is the perfect place to stay if you are looking for some peace and relaxation. Everyone in the ryokan was across the board super friendly and professional. The language barrier was a real thing but we kept an open mind and we made it through just fine. My wife and I have tattoos so using the public onsen was probably not an option, but since we splurged for the private one I probably wouldn't have used it anyways, though it is rooftop and looked super nice. Overall, I can't recommend a night here enough. It was for sure the highlight of our trip to Japan. Thank you so much to all the staff that made it such a special night for us. Mahalo!

今回初めて宿泊させて頂きました。歴史のある温泉宿です。普段は泊食分離派なのでホテルに泊まることが多いのですが、久しぶりに温泉と懐石を楽しむ事にしました。部屋は古さを感じるものの広くてゆっくり過ごすことが出来ました。夕食はオーソドックスな懐石料理　地元食材や旬の食材もあって良かったです。朝食はノドグロがメインでしたねー　温泉は通常の大浴場、別の場所にある露天大浴場があります。でも一番良かったのは部屋露天風呂！何度も何度も入りました♪ 泉質は肌に優しいアルカリ性、湯温も適正！最高でした😀

Wo ich auch immer mit der Bewertung anfange: Ich sehe nur Positives in der Erinnerung. Das Matsusaki Hotel hat meine Familie und mich Anfang September 2023 sehr herzlich empfangen. Wir wurden rundum auf eine angenehme und liebevolle Art betreut. Das Gebäude selbst wirkt von außen wie von innen sehr traditionell gemütlich, und diese Gemütlichkeit gibt spürbar den Takt im Hause an. Man vergisst einfach jeglichen Stress und lässt sich gerne in ein Wohlbefinden gleiten. Unsere Betreuungsperson Natalie führte uns fürsorglich in japanische Bekleidung und Gebräuche ein. Sie war einfach immer da, wenn wir Rat und Nachhilfe brauchten. Empathisch ging sie auf unsere Wünsche und Bedürfnisse ein. Sie hatte eine so gewinnende Art, dass wir uns rasch in den sehr geschmackvollen Zimmern wie zu Hause fühlten. Wir schliefen sehr gut in den Betten, genossen die heißen Bäder, die Hygiene in stilvoller Umgebung und fanden eine wunderschöne Geschenkeauswahl im Hotelshop. Die Krönung in diesem idyllischen Hotel war das Essen. Es gab eine Fülle außergewöhnlich köstlicher und vielfältiger fein dekorierter Speisen. Das Menü war wohl überlegt abgestimmt in der Reihenfolge, die unendlich zu sein schien. Jeder Menügang war ein künstlerischer Akt. Das Essen war von hoher Qualität und exzellent gewürzt. Unsere Betreuungsperson erklärte uns ausführlich die einzelnen Speisen, so dass wir reichlich Nahrung für unseren Körper und unseren Geist bekamen. Besonders dankbar waren wir unserer Natalie am Ende unseres Aufenthaltes für ihr Engagement um eine private Beförderung zum Flughafen in sehr früher Morgenstunde als noch kein offizieller Transfer angeboten wurde. Es war eine wundervolle Zeit mit nur sehr freundlichen und netten Menschen um uns herum.

家内との１泊旅行でしたが、ゆっくり、美味しく過ごせました。おかげさまで少し太って帰宅しました。館内は工事中の箇所もありましたが、皆さん丁寧な対応で気になりませんでした。ありがとうございました。