Hyatt Place Bloomington / Normal

Very modern, clean, hotel, very helpful friendly staff. Was a quick business trip. Great Location, plenty of parking.

The guest services stated that the front desk was staffed 24 hours. I took a walk at 3 o’clock in the morning and got locked out. I tried calling nobody answered. I tried knocking. Nobody came in the key wouldn’t work to let me in. My refrigerator didn’t work in my room, and, I called the front desk this morning and it took 15 minutes for somebody to answer and when they did it sounded like I woke them up. They were very rude and just said what do you want. The service here was absolutely an affable. , I called the front desk this morning and it took 15 minutes for somebody to answer and when they did it sounded like I woke them up. They were very rude and just said what do you want. The service here was absolutely a affable. They wouldn’t give me a receipt after saying the night before that I would have a printed receipt upon check out. The shower soaps were busted and there was only a little bit of total paper on a roll and it was it. Very sad that Hyatt standards have fallen so low

Stay was mostly good, clean facilities but was placed in adjoining room and the people next door were extremely loud at 6 am. The noise in the hallway was loud as well.

Stayed here before and had no issues. However this time our room was directly across the street from the parking garage and the loud humming sound coming from it kept us up All night. Room 310.. STAY AWAY.

Stayed for two nights for a business trip - location was near our project and parking was convenient and free.

Quick trip, very comfortable and clean. Love that there was a Starbucks in the same building!

We stayed here 2 nights ago and found it so clean, updated and nice. We chose to stay here again because of that. However tonight our room is not as clean as I would want. There is a broken drawer, a door off its hinges, the lamp won't work and shower is out of soap. We will probably not stay here again.

Staying downtown in this hotel was a good experience. Several restaurants nearby. Excellent facilities. Large common area for visiting with friends.

Staff was very helpful straightening out an issue (one we created lol) lots of parking with MANY free EV chargers. A block from a trendy area with bars, restaurants.