We are a couple in their late 70's. We were told our room would be ready at 12 noon. We arrived shortly after that and found that it was not ready.
We attended a nephew's funeral in the afternoon and my husband was quite unwell when we got back and had trouble getting up the stairs. About 5 minutes later someone came to the door and offered us alternative accommodations but as it meant tackling the stairs again I refused it. On second thoughts I should have accepted but my husband was not well enough to have to move at that time. My problem is if that unit was available in the afternoon, why were we not offered it on arrival, even if it cost more I would have preferred it, especially as it apparently had its own en suite.
Przetłumacz