Sunway Hotel Big Box

A comfortable stay for birthday celebration, though the cake was coming on date of check out only upon a follow up call in the morning…. It would be better if it came with some birthday decoration or a card to show your care. Genuinely, I’m happy about my stay.

Hotel is good. Only issue when cheak in takes 4 hours due room is not ready. Nice manager upgrades us to family suite.

We have stayed here about 4 times. This time, the room is really super clean. The aircon is strong, water pressure good, very little mould in bathroom. Breakfast is sufficient, pool is clean. Hairdryer is strong power, fridge is cold. It’s really almost prefect. I wanna emphasize that the room is really really clean. Yay! No bugs nor ants too! Wonderful 4 nights we spent here. However, my son stepped right onto an upright stapler bullet on the floor. Pierced into his big toe. Not much bleeding so we didn’t make any noise. We thought this was quite a bad oversight though. Just downstairs, there is a theatre, arcade, sports, sports shops, clothes shops, really huge bookstore, supermarket and lots of cafes / restaurants. Highly recommended to anyone who is considering!

It is very much saddening that though booking shows to check in after 3pm, it is 5pm and the room is not ready for check in. Have to sit at the lobby to wait without any view or assurance of when the room will be ready for my and family to use.

Pro: A convenient hotel location near Tuas with accessible food and grocery shopping around. Service staff are fast during check in as we reach quite late around 9pm. When we asked for additional pillow and mattress cover for the sofa bed over the counter, it was sent to us promptly. Cons: On a different note, we were disappointed with the cleanliness of the room. We found stain on carpet, food crackers were left behind and not sure if it was the previous guest or even earlier. It was still there when we had our housekeeping the next day. When we request for additional towel over phone, it never come. When we noted that there was no pool towel and requested for top up, we had to wait for more than 30mins. There seems to be lack of staff on weekend at the buffet area and table was clean in a slipshod manner. Maybe it was peak hours around 930am.

The room is big and also can moce the sofa to a bed, the hotel alao help to lay the bedsheet, thumbs up and the breakfast is nice too.