Tea and Experience Factory - Thema Collection

Superb location if a little difficult to get too but well worth the trip for quirky vibes and views . Rooms are really nice and well laid out with some great views over the tea plantation . Dinner and Breakfast were Buffet style with a good and varied selection at both . Staff were exceptional and arranged an early morning factory tour as we had arrived late and had an early departure next morning ( we would have liked an extra night ), the factory tour is very informative and its really interesting to see the tea production from leaf to cup well worth a visit if you need a break from the tourist hustle

We visited the property for my birthday, absolutely one of the best getaways. old tea factory turned into a hotel with protecting its value. rooms are very clean and excellent service. staff was good. A must-visit place in Sri Lanka is Mandaramnuwara the misty city. A wonderful welcome too.

The Tea and Experience Factory was turned into a lovely hotel called "Kabaragalla" in the middle of the Piduruthalagala cloud forest on the east side, with amazing panoramic views, mist cooler fresh air, and a mix of superb hospitality by the manager and all the personnel. They are extremely flexible and offered us complete trust in our stay. You're all amazing. Rooms are very beautiful and clean. Thank you, Chathuranga, for taking us on a waterfall hike in unspoilt wilderness with moderately cold temperatures in one of the most beautiful places I've ever been. The food was fantastic. There is no way to think twice about everything that comes with two leaves and a bud. For all of us, evening high tea is a valuable service. Thank you, Nalin, for the excellent tea-making demonstration. It was a great lesson to my kids I'm hoping to see you again soon.  Thank you very much.

We visited the tea and experience factory about a week ago in a pretty large group. The staff was wonderful and took care of us and the concept of staying at a tea factory. The views and garden was also lovely. Sadly, these were the only good things I could say about the hotel. The rooms as comfortable as they were with heating, hot water and beautiful views, were not soundproof at all. We could hear conversations in the next room, people snoring in other rooms and were woken up at 6am to kids running up and down and playing. The menus could have been planned better, though the food tasted good, it was a big mix of multiple cuisines spread across a few dishes where you will have to choose between a rice/ pasta with an indian curry and a veg chop suey. These sadly werent even the worst thing about this place. We could have forgiven this. The manager made our experience even worse. There was only one common area in the hotel other than the dining room which was the bar. When we asked to sit there the manager refused saying that guests will be walking through there and can hear us. Instead we were made to sit out in the cold in the night on plastic chairs. Wrapped in as many layers as we could just to play some boardgames and hang out. On our second night, upon refusing to sit out in the cold we were made to sit in their engine room which smelled of oil and cement and had a single tube light. Aparently the dining room was being set up for the next meal and therefore we couldnt sit there. The walk through the warm dining room into the cold, dark, unwelcoming engine room was depressing. I only wish I took a picture as anyone would be horrified. Finally our last straw was being denied being allowed to sit out in the garden and have our afternoon tea (when the weather is warmer) the reasons to which I still do not understand. This hotel was definitely not worth the price you pay for it.

Very original place with hotel in the renovated tea factory. The location is unique with an amazing view. Rooms are well decorated and clean, food is excellent, staff super sweet and very helpful. The tea time around 4:30/5:00 was really appreciated!

amazing accomodation with so friendly staff and so quiet environment. we higly recomand this place small treck available, visit of tea factory, and excellent food provided. We really enjoyed the place for his reamenagment of confortable rooms, museum of the tea factory and restaurant in the middle of old machines. It was great!!

A beautiful location with very nice comfortable climate throughout the day. Set in the midst of a tea plantation, the hotel is a old tea factory converted to a hotel where visitors can experience tea making. Super friendly and very helpful staff. But badly designed hotel takes away everything the location has to offer. Staff I feel have to struggle to explain the short comings of the bad design. Rooms are not noise proof and the slightest noise can disturb guests. Food was not great and the quality needs to really improve. I found that the policy of not serving coffee ( because it’s tea experience) a ridiculous policy. Getting to the location is a task but manageable. Owners really need to rethink the structure and food.

Wow this is absolutely a nice location to visit and experience an authentic tea factory stay. The staff was so friendly and helpful. One of the hotels which should not be missed. The road is bit narrow in certain places but manageable. Continue the same standard and all the very best team !

We had a wonderful stay here. The landscape is amazing and very peaceful. Very clean rooms and welcoming people. It is very interesting to discover the surrounding and the tea experience. Nice swimming pool and excellent wifi.