When we first arrived to the room, we noticed dirty dishes on the counter. The front desk woman was very helpful and came to remove them and check the rest of the room. Upon entering the bathroom, we noticed urine on the floor near the toilet. Again, the front desk woman was very friendly, I requested to move rooms but none were available, so she cleaned the entire bathroom. Went to make the pull out couch bed (this was prearranged), no sheets/blankets were available; so I called once again. The nice woman brought some down. I pulled out the bed to notice food crumbs and trash under the mattress and folded within the mattress. Needless to say, my son slept on top of the regular couch with sheets covering everything. I’m very confident this was not a cleaned room when we checked in. We stayed one night and checked out the next day without staying for the 2nd night.
Staff are very nice, pool was warm and clean, breakfast was delicious and exceeded expectations, but the room was dirty and aged.
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