Booked my condo in September of 2021 thru the Clarion. Property changed hands. Prior and during our stay I felt like Kasa had good communication. We had a 2 bedroom/2 bath condo. the unit was well stocked with kitchen supplies and disposable...TP, paper towels, soap etc. Condo was clean. Condo looked to have fairly new flooring and granite counter tops, but definitely is in need of a redo. Looked old. Slider in living room was almost impossible to open. upon Sundays "checkout" We felt like we left the condo in wonderful shape, we took trash out, all the used towels were put in the tubs . Cleaned refrigerator out leaving only bottled water and a few adult beverages. Loaded and started the dishwasher. We hung the checked out tag on the door Monday I received an email on Monday stating I was being charge $250 for a broken table, picture attached of a broken white table. I quickly replied with we didn't break anything, don't think we even had a white table and maybe they were confusing units. I also called Kasa, but hung up when I was put into a standard loop, but some one called me back anyway. I explained my problem, was put on hold and the pleasant woman said that department was in a meeting, but that they would respond. A short time later I got an email response saying the decision was final and they did in fact bill my credit card. Book with caution...Maybe take photos and or video upon checkin and check out!
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