Apartamentos Vale de Carros by Umbral

We enjoyed a week in November 2024 where we were very lucky with the weather. A car rental allowed us excellent access to places we were keen to visit. Positive things to say Nice traditional buildings, with some attractive features, including marble kitchen surface and lovely tiles in lobby and kitchen Plentiful hot water always available Excellent shower Towels changed once mid-week Good parking. Reception helpful to a degree in addressing equipment requirements. Good restaurants quite close by Apartment clean. Negative things to say TV no English channels. And if we could watch anything, the sofa bed was pointing at right angles, and we are instructed not to move position of any furniture Sofa in fact was a single bed, very unsuitable as too deep and even a six-footer's feet did not reach the ground when sitting on it. No small table for resting drinks on No drinks mats available Round kitchen table but only large square plate mats Kitchen lacked: coffee making equipment, nothing to drain rice or pasta, no fish slice for cooking eggs, no non-stick pans, no wine glasses. Cooking was by means of a 2 old type electric plates cooker that took an age to warm up and then an age to cool down. Bathroom, offered only 2 of the poorest quality toilet rolls and an inadequate supply of shower gel. No ventilation so room and whole apartment quickly became damp and attracted mosquitoes, which were an issue every night. Ventilation was either open doors, where cats would wander in or with windows open and external shutters closed so completely dark. Had to pay 17€ for use of safe. Apartment in block of 4 and sounds travel very easily between them. We suffered from other people in our block returning at 4 in the morning every night and others who played music loudly. Only one black rubbish sack available. No oil or salt and pepper or other cooking basics available. Microwave and toaster positioned without access to electric sockets No Internet for two full days which seemed an unacceptable delay in sorting. It worked well when finally sorted. No information about TV, heating system, facilities, locality or things to do. Two copies of costs of replacement for any damage caused Ridiculous damages deposit required on check in.

AVOID ROOM WAS ROBBED BY CLEANER WITH GLASSES STOLEN £700 Whilst I was layed on sofa and seen her go in bedroom. BUT SHE SAID DIDNT IR COURSE SHE GUNNA SAY THAT NEEDED KEY TO GET INTO 2 doors and reception said maybe was someone else I think all k ow it is her I was showed a picture by management why not one of there other 10 cleaning staff DO NOT COME GETE ALL CORRUPT AND NOT TYE FIRST TIME APPARENTLY AND CAMERAS DONT WIRK NEITHER… MUCH NICER PLACES TO STAYI WILL PUR VIDEO UP OF THE THIEVING CLEANER TOMORROW !!!