KORONA HOTEL

A magnificent location. My family party was held at the hotel in August this year. The event manager, Kasia, was incredible, and the whole organisation was smooth. Beautiful surroundings, charming pine forest, excellent service, delicious food. I would highly recommend this place. The hotel room was spotless of five-star standard!

I stayed at this hotel as part of a group of 20+ on a language study programme for 9 days. Some of the hotel basics were just fine, but in many ways we were treated very badly. Whilst some staff (Michal) were great, others were obnoxious and rude, and not just through language differences. The bar was made unavailable after Wednesday evening so they could set it up for an event on Saturday afternoon. They said we could buy drinks and take them elsewhere, and then closed the bar at least an hour early without notice. We were sent to a local store to buy drink and then refused glasses to drink from. We were forced to walk outside from one end of the hotel to the other, not allowed to use the internal routes. On one morning, the doors at the foot of the stairs were locked. These were signposted as a fire exit. When reported to reception, they said you can use a different route - even for a fire. Furniture was also stored in what should have been a fire escape route. I've stayed in hotels in over 40 countries, including many in Poland. I'm struggling to think of anywhere where the staff showed such disdain for the guests.