Neil
22 października 2023 r.
Booked it for the oceanfront room. Bathroom is very small. Pictures are misleading.
Restaurant staff especially in the buffets, was very unhelpful and rude. Specialty restaurants service was a little better.
Water backed up from the toilet into the room. No apology or amends.
E-bike tour under hot sun in 90 degree temperature. My child had a sunstroke and water was only provided when others in the group started complaining to the tour guide.
To top it off- we were locked out of our own room by the front desk. They had a billing discrepancy with Orbitz to whom a full payment had been made. We were forced to pay over $1000 additional for our children’s stay!! Unbelievable! This has never happened in my entire life, staying at many hotels around the world!
Stay away from this resort, and look elsewhere would be my suggestion for your stay in Aruba.
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