As a customer who recently faced an unimaginable tragedy, I feel compelled to share my disheartening experience with Evermore Resort. In the wake of losing my daughter and mother within a span of two months, I turned to the resort for understanding and flexibility in canceling my reservation. Unfortunately, what I encountered was a complete lack of compassion and a rigid adherence to policies that prioritize profit over empathy. When I contacted the company to explain my situation and request a cancellation with a refund of the one night's deposit, I was met with a cold and unsympathetic response. Despite the deeply traumatic circumstances I was facing, the resort refused to budge, citing their cancellation policy as justification for denying my request. This refusal to accommodate my request for a refund in the face of such profound grief is not only disappointing but also callous. It speaks volumes about the company's priorities and their disregard for the human element behind each reservation. I implore anyone considering booking with Evermore to think twice. Beyond their amenities and offerings, it is crucial to consider the values and principles that guide a company's actions. In my darkest hour, Evermore failed to extend even a modicum of compassion, leaving me feeling unheard and disregarded. I call upon Evermore to reassess their policies and recognize the importance of empathy and understanding in times of crisis. It is not enough to hide behind rigid rules; true hospitality requires a willingness to listen, empathize, and extend kindness when it is needed most. I urge the management to do the right thing and reconsider their decision, offering a full refund as a gesture of goodwill and compassion. To those reading this review, I urge you to consider the implications of supporting a company that prioritizes profit over people. Let us hold them accountable and demand better treatment for customers facing difficult circumstances.
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