Crowne Plaza Hotel Orlando Downtown, an IHG Hotel

The room was nice . We enjoyed our stay and check in was very smooth

The pool was dirty, it has mold, something black like mucus, there were lizards everywhere and we couldn’t use it. They told us the breakfast was continental and they charged full banquet price. The room was ok but the shower sprays the water everywhere, The windows were dirty.

設施老舊，床單上有舊血漬。可能通過攜程預訂的客人，不會給好房間。第一個房間靠近電梯廳，屋頂還有什麼設備，噪音很大，保險櫃沒電不能使用。換了房間後保險櫃居然也沒電不能使用。

Building is very outdated. This strong smell over powered the entire floor. There was drilling and banging early morning right next door. Not a comfortable experience.

This property is very old and needs to be updated. The room was very dirty and was not cleaned properly.

There’s renovations going on currently so there was a very loud drilling sound. I went to take a shower & the water was freezing cold & would not heat up. Also our keys wouldn’t work so security had to come up & let us in the room but that took a long time. The staff was very friendly though.

Paid for valet. Somehow they did not have it. Gave me valet ticket then parked it in self parking without notifying me. Then female staff member at valet seemed confused where it was. Had to locate on my own by pushing emergency button on key fob. Entrance to place very confusing gps keeps sending you to i4.. staff at check in kept giving conflicting information. On check in confirmed valet then a man later said self parking. Shuttle to stadium once on shuttle advised was not all the way to stadium which is misleading and not in safe part of town where to leave you. Taken to restaurant one night on staff recommendation was left and told to call when ready. Attempted call for pick up number wouldn’t go through had to walk back in dark by ourselves we are both ladies over 50. It was prob close to 1.5-2 miles. After game spot where we were supposed to meet for pick up confusing no written information or number to call again had to walk down OBT by ourselves in not safe area back to hotel. Sister fell on sidewalk, scraped and bruised . That walk back was at minimum 2 miles plus. Key to room failed multiple times to open door had replaced after that had to have security and housekeeping let us in. Breakfast we paid for was limited per staff due to staffing issues and waiter kept making jokes when ordered drinks that we wanted alcohol in them. Very inappropriate. The only thing I could say was nice was it was clean. But overall very disappointed,lack concern for customer safety.

Perfect stay for attending events at camping world. Loved the room. Only concern was shower temp. No happy medium. Either scalding hot or cold but the rest was great. Would have liked to have a safe in the room though to lock things up. Very good breakfast, shuttle service, vallet parking.

Parking confusing as lots are locked from certain roadways. The hotel is old and dated but apparently will be going through renovations soon. Every room has French doors and a balcony that we looked forward to having fresh air in the room, but they are NOT accessible for guests due to “safety and security.” Location is convenient for travel and events as it’s right next to the interstate and downtown district. Staff was great and super friendly. Didn’t use all amenities (breakfast, bar, pool, etc) due to weather and timing. Overall it was fine and comfortable.