Hotele w Northwest Orlando, Orlando

My first impression of this property was very favorable. This is obviously an older Marriott property that has undergone a really nice refurbishment. Everything is updated from the lobby to the rooms to the M Club. I am a Bonvoy Platinum elite. I checked in on the mobile app and was pleasantly surprised that I was checked in promptly, however none of my room requests were met. High floor away from elevator are my preferences. High floor isn't a big deal but I was placed in a room directly adjacent to the elevator with no platinum upgrade. The room was very nice and updated and I was really happy with how well they had updated the rooms. My main gripe with this property was the poorly managed M Club with embarrassing food options. The breakfast was adequate and in line with most other M Clubs, however the evening hors d'oeuvres were embarrassing. On the Saturday evening of my stay the evening hors d'oeuvres were put out an hour late and when they finally were put out, the offering was frozen chicken strips (think kids meal at a restaurant) that were cold and the worst hard waffles that were obviously left over from breakfast (they serve the same waffles at breakfast). They were hard and cold. The person who set up the hors d'oeuvres didn't put out ANY serving utensils for any of the offerings. They also had very small platters of cheese, crackers and meats. There were so few crackers put out that they were gone in a minute. The person who set up the food went back to the front desk and never returned. The one other embarrassing miss for Marriot and their M Clubs is that they require guests to pay for drinks in the M Club. What a blow to their most loyal guests. Other competing brands offer complimentary evening happy hours. Overall this is a decent property, but they really need to step up their evening hors d'oeuvres game.

Amazing! Clean rooms, huge bath and bed. We love it! Good location. Small recepicion. Parking in front of the room but open and next to the avenue. We just stay one night but we would love to stay more. Muito bom! Quartos limpos, banheiro e cama enorme, com sofá ao lado. Recepção é pequena, a vaga de carro em frente ao quarto mas aberta e bem perto da avenida. Queria ter ficado mais noites.

The experience was great! Even though we were by the highway it wasn’t so noisy and busy. Loved the jacuzzi!! They was a little mixed up with the self parking but the manager handled it very calm and swiftly for us. Definitely will be booking again.

I got to this hotel in the middle of a storm, and power was out. The lady that helped me check in was nice, and it went downhill from there. I got to the room, and I work in restoration so luckily I had a flashlight. First of all there was dried DOG POOP all over the floor. I was soaking wet after falling in their fountain that was dangerously close to the curb and completely impossible to see with the power off. When I got to the room dripping wet, I immediately noticed the dog poop that someone had stepped in and spread all over the floor. I was disgusted, but with the hurricane outside, and me dripping wet, I tried to clean the water and the poop up with a towel. The poop was so dried on that I couldn’t get it to come up. Disgusted, but desperate I decided to check the bed for bugs. I didn’t find bugs, but I found blood and curly hairs on the sheets. Had I not been soaking wet I would have slept in my truck. Instead I slept on top of the blankets, called my wife and cried myself to sleep. Woke up early, and because the shower was so gross, put on my wet clothes and went to the office. The owner was there and I told him about my experience. He immediately told me that what I was saying was impossible. We walked together to the room where I showed him the poop and the blood, and the nasty dirty chair, and the insanely gross shower. He then accused me of spreading the poop in the room basically calling me a liar. I didn’t have a dog with me and I showed him my shoes to prove to him that I didn’t have any poop on my shoes. We went back to the office, and had he offered at least a discount I would’ve been fine, but instead he yelled at me to get out of the hotel and then charged me anyway. I would give this less than one star if I could. I travel for business and this is the worst hotel I’ve ever stayed in

Satisfied for the price paid but the room was different from what I booked from here. I booked King room with resort view but the hotel said they received double bed room booking. There must be something wrong going with this app (Trip.com). Room was clean and comfortable enough and enjoyed the pool area.

David ”Manager” at the Front desk said its perfectly fine for a 1 year old to be put to bed with blankets on the floor. Prior to our stay I spoke with Danielle who said there are plenty of pack and plays so no need to travel with one. After we checked in at 6pm we called the front desk requesting a pack and play which we were told it was on the way. After calling 5 times being lied to and waiting over 2 hours we had to put our daughter to bed. When we asked to speak with a manager David came out, he was rude, he kept saying the pack and play would be on its way but couldn't give a time. I explained we had been waiting for over 2 hours, David did not care and did not try to find a solution just excuses. When I asked to speak to someone above David he replied I'm the person to speak to. Do not stay at this resort they treat you like crap, and if David stays employed then please know your families safety is not a concern to he or Hilton.

We were greeted by Franciely she was great and she took care of us and made sure we were well attended. We got a couple of frozen drinks and mixed drinks and they tasted so good! I highly recommend swinging by this bar and enjoying the fun in the sun and the great people!

Double trees always a nice hotel to stay at and the free cookies and check in or whenever you ask are always a delightful treat. For this day we found that there was really nothing around the hotel itself as far as other restaurant choices although it’s very close to universal and they have a shuttle bus which was convenient, we ended up moving to a location nearby that had many more restaurants around, the rooms were clean the pool areas. Nice the restaurants food was good although a little pricey if you would like to use the pool areas, I think this could be an excellent choice.

Experience was excellent, customer service was amazing. The room was perfect for our family of 4. Had a fridge, 2 burner stove top, and dishwasher. Pool area looked very nice, we didn’t get a chance to check it out on this visit. There is a Starbucks in the parking lot and a few other food establishments. Complimentary breakfast was great. Close to SeaWorld, Aquatica, And Discovery Cove. Other attractions were within 10-15 min drive. We will definitely look at this place for future stays. Wish we found it sooner!

Very Good! The staff very polite and helpful. The pool very nice and clean. Breakfast was delicious. Rooms so comfortable and the attractions was amazing. AC is worked very good. Only coffee machine was broken, and staff is changed it and give us for our request teapot!