Hotele Marriott w Orlando

I booked so many hotels in Ctrip, saying that the service charge and tax are included, but the hotel still insists on collecting $30 a day for a total of $180. And when entering the store check-in, the front desk waitress said that it already included this fee. I don't know what Ctrip's 133.32 service fee and tax are? Because the plane can only be paid first. I hope Ctrip gives a statement!

My first impression of this property was very favorable. This is obviously an older Marriott property that has undergone a really nice refurbishment. Everything is updated from the lobby to the rooms to the M Club. I am a Bonvoy Platinum elite. I checked in on the mobile app and was pleasantly surprised that I was checked in promptly, however none of my room requests were met. High floor away from elevator are my preferences. High floor isn't a big deal but I was placed in a room directly adjacent to the elevator with no platinum upgrade. The room was very nice and updated and I was really happy with how well they had updated the rooms. My main gripe with this property was the poorly managed M Club with embarrassing food options. The breakfast was adequate and in line with most other M Clubs, however the evening hors d'oeuvres were embarrassing. On the Saturday evening of my stay the evening hors d'oeuvres were put out an hour late and when they finally were put out, the offering was frozen chicken strips (think kids meal at a restaurant) that were cold and the worst hard waffles that were obviously left over from breakfast (they serve the same waffles at breakfast). They were hard and cold. The person who set up the hors d'oeuvres didn't put out ANY serving utensils for any of the offerings. They also had very small platters of cheese, crackers and meats. There were so few crackers put out that they were gone in a minute. The person who set up the food went back to the front desk and never returned. The one other embarrassing miss for Marriot and their M Clubs is that they require guests to pay for drinks in the M Club. What a blow to their most loyal guests. Other competing brands offer complimentary evening happy hours. Overall this is a decent property, but they really need to step up their evening hors d'oeuvres game.

I paid the hotel fee in Ctrip and did not consume anything in the room. Why did I deduct $28.59? When you check out, ask the front desk and say that the money will be returned, but now it is deducted! I just want to know what the cost of this money is.