Hotele niedaleko Palazzo Gemelli, Orta San Giulio

Por segunda vez volvimos a este hotel que nunca decepciona aunque deben mejorar la forma en que exponen las ofertas. Al llegar al hotel pedí que quería tener la oferta relax total que figuraba en la pagina web. En la mima décia desde 1399 Euros por lo que di oor obvio que ese era el precio para 3 días ( publicidad engañosa, sin necesidad.). Pensando que este era el precio me dijeron en el chek in que no podían generarlo ellos, debía subir al Spa para arreglar con la persona de ahí. Subo al Spa antes de hacer chek in; y le muestro a la persona la oferta a lo que me dice que si la podemos tomar. Me dice que lo debo arreglar en el chek in. Bajo a chek in y hago la gestión por el programa Relax Total. Después de un buen rato me dicen que esta ok y les pido para pagar toda la estadía. Siempre hago de esta forma. Cuando voy a pagar cada habitación ( eran 2); me dicen que el total de ese programa eran 1799 Euros en vez de 1399 Euros. Les reclamo que en el Spa había mostrado la oferta y que me habían dicho que estaba ok pero me dicen que esa tarifa es para otros meses, no el que estaba en curso. Yo ya le había dicho a mis acompañantes que tomaríamos ese programa. Estaban todos ilusionados. Pero al enterarme que valía 400 Euros más de lo que decía en la página inicial tuve que cancelar. Pedí para hablar con el Gerente y este me dijo que no iba a hacer nada; no siquiera una atención por haberse equivocado cuando subí al Spa ( que ellos me mandaron) y le mostré el programa a la chica, la que me dio el ok. Un Gerente que no sabe tratar a un cliente. Yo tengo empresa y si me pasa eso busco una solución. Ellos alegaron que si yo ponía la fecha me arrojaba el precio que decían ellos. Cosa que era verdad. Pero entonces , porque me hicieron ir al Spa para arreglar la oferta? Y si la chica me dio el ok cuando le mostré el precio y el programa; no deberían haber aido flexibles ? Que necesidad tiene el hotel de hacer publicidad engañosa ? La verdad que el hotel es espectacular. No tengo nada que decir respecto a sus habitaciones, las piscinas , el Spa etc. Todo es de primera. La cena que tuvimos ahí no me gustó. Cara y porciones muy pequeñas. El resto todo de primera. Aconsejo que cambien la forma de promover estas ofertas Igualmente recomiendo el hotel.

Breakfast is too good! The train station walks 300 meters. Opposite the lake can take a boat. Bathroom accessories are exquisite! Staff is very friendly and introduces many attractions! The lake room is great

Ho trascorso alcuni giorni in questo hotel con la mia famiglia, restando subito colpita dalla bellezza dell’ambiente, per gli ampi spazi molto curati sia all’esterno che all’interno: ci ha accolto un giardino con un prato verde e rigogliosi alberi fioriti, e ci è venuto incontro personale gentilissimo che ci ha portato i bagagli in camera e ci ha indicato il parcheggio dell’hotel. All’interno, bei salotti arredati con eleganza e guarniti con piante e fiori freschi, e una sala da pranzo piena di luce grazie alle pareti tutte a vetro, affacciate sul giardino. All’ultimo piano, una grande terrazza da cui si gode la splendida vista del lago e delle sue isole. Sul dietro c’è una bella piscina che in primavera non è ancora fruibile ma che d’estate sicuramente offre un piacevole refrigerio. Ci siamo sentiti coccolati e abbiamo trovato disponibilità anche da parte del personale di sala (abbiamo usufruito del trattamento di mezza pensione) pronto a venire incontro alle esigenze dei miei nipotini di uno e cinque anni. La posizione dell’hotel è ottima, vicina al centro e al lungolago, e in particolare a due passi dalla partenza dei traghetti per le isole. Insomma, consigliatissimo!!!!

My wife and I discovered this wonderful place after traveling everywhere in Europe for the last 40 years. As a travel writer I have confidently shared our discovery of this wonderful place with many friends and readers. From the moment you arrive you receive a warm greeted by the most professional and caring staff. Everyone is attentive and truly want to make your stay a good one. When we arrived mid day we went to the pool for a wonderful lunch. Near us was a table with an attractive family, of 3 generations and their family dog, They were the family who owns and manages the property , ”eating their own cooking” as we say, and enjoying the quiet loveliness of their own property. There are 3 choices of accommodations here, each wonderful and meeting special preferences. We stayed in the Palazzo and loved it, but the Castello/Castle and its garden and views are outstanding. The rooms in the beautifully renovated stables with large grass common area are very accommodating, especially for families with children. The whole property is a destination in itself with so many things to see. We had breakfast, lunch, dinner and drinks, all in totally different environments, and it all was superb. In closing, we all know that the staff makes all the difference wherever we stay. Again, the staff, and owners, could not be more welcoming, joyful and professional. A warm thank you to Guendalina, Andrea, Patricia, Julio, Gianluca, Lucia and Martina! H. Browne, Palm Beach Florida

Hotel is in much need of some updates. The sheets and bedding were all ripped and ball-y and the carpets are stained. One pillow each on bed. We were really disappointed after staying at the hotel majestic in bologna. Would not rate this as a 5 star hotel more like 3. Location is great and breakfast buffet was just ok. Most hotels now let you order omelets or eggs how you like, we missed that. This is our 4th time to the lakes and we would not stay here again. Hotel needs some painting and updates to rooms

We stayed 4 nights at the Hotel Cortese. It is ideally situated to explore the area, in particular the lake Orta which we found the most charming, less crowded of the various lakes in Northern Italy. Many worthwhile sites within the reach of a relatively short drive. The hotel is absolutely a great place to stay. Nice, large rooms, very clean, very comfortable. The restaurant offers a nice variety of excellent dishes. Food was just great! We also followed the staff's recommendations for local wines and that was a great experience. Breakfast buffet has everything you could think of. Facilities include a lounge, swimming pool, a fitness room, a nice outside area to relax and enjoy. The hotel does not have a charging station for EVs, but there's plenty of options in the surroundings, so this wasn't an issue at all. And a special word about the staff: extremely friendly, providing an excellent service with style and a real care for the guests' well-being. A big thank you to all the team! All in all, we were very pleased with our stay, and we would certainly return to the lovely Hotel Cortese during a next trip to the region. A highly recommendable place!

It's a fairytale! It took me a lot to decide if to take the risk to travel or not. I'm glad I did take the risk! This is the first holiday when I don't check anything about the place I was going to stay, surrounding area not at all, just wanted to escape London for a bit. From far one of the most beautiful places I've ever stayed. The hotel looks like a museum, incredibly amazing, surprises didn't chased to happen, they have a pool, tennis court, soccer court so many facilities, it's crazy. The room I've stayed, stunning,the view from the balcony took my breath away. It's quite, it's beautiful, it's perfect! Hotel stuff, they couldn't do any better than this, friendly, willing to assist whenever necessary, I felt like home! I've even got an early check in 🤗.Thank you Domenico, Monica, Andrea, Manpreet and everyone else!!! For anyone looking to escape the madness from a busy city like London let's say, this is the best place to be! P.S. make sure you bring mosquitoes spray, as I've mentioned I haven't done any inquiries before coming so, mosquitoes attack wasn't fun at all. I was looking forward to have dinner in the outdoors restaurant which ended up being a nightmare, but it was entirely my fault, the hotel is located on a hill, surrendered by trees obviously you'll have to deal with mosquitoes. I highly recommend this place and can't wait to come back! Thank you🤗, Mirela