Ferdinand Palma
17 maja 2024 r.
Location excellent with superb hotel amenities. Staffing very polite but the sad part, we were treated as second class citizens. We originally planned our trip ahead of time and booked this hotel but decided to come in a day earlier so two separate bookings were made. They couldn’t accommodate us in the same room so they asked us to check out at 11am and recheck in at 3pm… which we were very happy to oblige. We booked a tour booked for 900am and wanted to have breakfast at 7am when it opens then check out at 8am and head to our meeting point for the scheduled tour…
Front desk gentleman said they have a tour group and would be very busy til 830am. He recommended the buffet at the hotel he previously worked for… we did not complain and took his suggestion to heart and the breakfast next door was very very good.
When we checked out at 8am, we noticed the hotel restaurant was not busy at all, we could have easily eaten there quickly and not be in the way… that was disheartening.
Our tour ended early and went to the front desk to inquire if our room could best be possibly ready, it was about 130pm. Lady reminded us the check in is at 3pm but for 1000 yen we could check in now. Unbelievable! We were tired and needed to get rest for another evening tour we had scheduled so we paid the 1000 fee.
No hotel hospitality whatever so ever and thus very disappointing we will look elsewhere to stay when we return next year…
Nonetheless we had a great time in Osaka on our first visit, meeting many wonderful people and eating lots of good food… we will be back but not to this hotel!
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