Grand Park Otaru

Nice view from the hotel. Room is of decent size too. It is located on top of a shopping mall so easy to get food/ snacks.2 stops away from otaru station.

We booked this hotel again after a very pleasant stay years ago, despite the price being on the higher side for our travel dates. Unfortunately, this visit did not meet our expectations due to miscommunication about pricing. Somehow, it wasn’t stated in my booking that I was traveling with a child, I carefully clarified with both the hotel and the agent weeks before arrival about extra charges. I received confirmation of the exact nett amount to top up and decided not to cancel. However, upon arrival, we were informed of a different price—an additional $300+ for my child, despite not needing an extra bed. Our check-in was badly delayed, as we arrived late at night with a child and had to sort through this issue. I had to present all the email confirmations from the hotel and the agent to resolve the situation, which was frustrating and unnecessary after such thorough prior communication. On a positive note, the hotel’s location remains excellent. It provides direct access to the airport via a nearby station and is just one stop away from Otaru Canal, making it convenient for travelers. While the location is undoubtedly a highlight, the inconsistency in communication and lack of clarity about pricing policies overshadowed the experience.

Nice hotel with shopping mall nearby and walking distance to Jr train.

It was a fantastic experience staying at the hotel. The staff provided excellent service, guided me in the right direction, and spoke English fluently. They were well-trained.

Hotel right next to aeon mall, great seaview, spacious room. Parking fee was so expensive though.

Tradition grand hotel connected with shopping malls on both sides. Overlooking the port with a extensive sea view.