Erin Jo
9 marca 2024 r.
Not sure we would come back to this property. Per the directions on our ******* booking we called a week in advance and spoke to the “Reservations Manager”. Our booking confirmation said we were in a Beach Tower and after reading reviews I wanted to know which one as I had read negative reviews about some of the towers. They assured me we were in a tower that had been renovated and we had a nice room. Despite this, we were not in a renovated room and the lady at the front desk was rude and condescending. We stayed in room 764. It was much bigger than we anticipated! However, the smell of mildew/mold was overwhelming. The room was clean but in poor condition. For example, the bathtub was coming apart, there are cracked tiles on the balcony and the mattress springs were broken (I will attach picture if I can!) We did not ask to change rooms as we did not want go through that hassle after a 13 hour day of travel. The beach beautiful and overall the property had good vibes. As other reviews mentioned, you need to get up early 6/6:30 a.m. to get a palapa. Some days we went down closer to 5:30 and many were already “reserved”. It was impossible to get one in the “front row”. We learned that some people come down late at night and put their stuff down. The timeshare owners had deal with the staff member who distributes the chairs and he would reserve them spots. We witnessed this first hand. Very noisy construction-made relaxing on the beach almost impossible. Beach view was beauti
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