Easy check in yet surprised to be informed my last night stay will be changed to another room (non-accessible). I asked how that can be, the explanation "your reservation was done online, while the next guess called direct". I was willing to conform even though I had to pack to move. On the second day of my stay, I went to desk late at night to ask if I needed to be out of room by 11 am, the gentleman working that night kindly offered to call guess coming on Friday if he really needed an accessible room. His quick thinking and Customer orientation worked as I didn't need to move, What a relief! I wish I remember his name but gave him many thanks. I hope you take into consideration what a valuable employee he is.
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